Dr. Zach Fodor Email & Phone Number

Builds long-term relationships with clients from onboarding > adoption > retention and serves as trusted advocate throughout customer lifecycleContributes to the development of Otus’ customer success and training resources (Customer Journey Map, Training Roadmaps, etc), as well as grow and mentor members of the Client Experience team.Encourages innovation and works with clients to develop long and short term goals for implementation during all phases of the customer journeyFacilitates virtual and onsite Otus training and professional development, workshops, and webinarsMonitors customer health and usage to ensure continued progress toward client goals for successActs as a bridge between customer's expectations and company's objectives.Cross functional collaboration with other teams to ensure an educator’s voice is represented in Otus communications and brandCoordinates renewals and upsell opportunities with current clients

Greater Chicago Area

Demonstrates a deep understanding of the Otus onboarding process, consistently providing updates to internal and external stakeholders to deliver value, drive adoption, and support growth throughout the customer lifecycle.Contributes to the development of Otus’ onboarding and training resources, as well as grow and mentor members of the Onboarding team.Leads initial client kick-off and onboarding with a focus on aligning the customer journey with goals for success.Delivers an exceptional customer experience through proactive communication and provides value to customers by being a trusted advocate throughout pilot and/or onboarding, and facilitates a streamlined handoff to Account Manager.Reviews customer metrics to gain a deeper understanding of account health, drawing conclusions while identifying trends and potential risks, while driving value conversations aligned to goals with customers.

Greater Chicago Area

Prioritizes a deep understanding of the Otus brand and voice in a dynamic, fast paced SaaS start-up environment. Acts as a trusted partner to our customers and builds positive relationships, help customers understand how Otus features and solutions work to improve educator efficiency, drive usage, and ultimately ensures clients realize value from their investment.Maintains high level of customer engagement and satisfaction with a focus on customer loyalty during all stages of the customer journey (technical rostering/integrations, onboarding, professional development & training, high-touch customer support, continual engagement).Part coach, project manager, customer support specialist, consultant, and product specialist that provides end-to-end project management for onboarding new customers including tracking internal tasks, coordinating with cross-functional teams, monitoring customer pilots, and elevating troubleshooting issues during the onboarding and engagement process.Coaches customers to be Otus product specialists and develops and delivers high quality customer presentations, including onboarding, educational, and coaching sessions for new and existing users on Otus pathways so they become increasingly self sufficient and realize success.

Immokalee, Fl

Experienced using emergent technologies during instruction, program evaluation, technology leadership, integrating technology into the classroom curriculum and best practices related to differentiation and student-centered learning. Experienced in the preparation of Chromebooks and iPads for multiple school campuses and technology initiatives. Experienced using logic frameworks to plan, design, integrate and evaluate student 1:1 initiative using iPads. Experienced in preparing, managing and integrating mobile devices using Google Apps for Education and Apple Configurator Mobile Device Management Systems. Experienced in community grant initiatives to provide more equitable access to information through technology and improve parental advocacy in education with technology. Experienced preparing and implementing the Otus student performance platform and realizing success in a connected learning environment that is more student-centered and data driven to help students and staff during instruction with authentic differentiation.

Doctor Of Education (Ed.D.), Educational Leadership And Administration, General

Master Of Educational Technology, Educational/Instructional Technology

School Technology Integration Specialist Certificate, Educational/Instructional Technology

Physical Education, Physical Education Teaching And Coaching