Zach Harper Email & Phone Number

Austin, Texas, United States

-Overseeing an average of 21,000 H-E-B home deliveries per day along with many other key restaurant partners across the state of Texas.-Assisting our partners and drivers alike with technical issues and real-time delivery complications in a timely and dependable manner while developing future preventive measures.-Gained a professional knowledge of omnichannel support tools such as Zendesk, Salesforce, Market Tools, and Fleet Portal.-Coordinated more sufficient call logging practices with data collected to reduce post-call ticket solving. This ultimately producing more time in-between merchant calls to watch and prevent real-time issues.-Consistently and efficiently exceeding metrics for the previous 3 quarters of my employment while earning recommendation for an Intern(al)ship in People Operations – Recruiting department

Austin, Texas, United States

Austin, Texas, United States

-Developed an advance understanding of audio/video troubleshooting, while continuing to provide elevated customer care.-Maintain an eye for detail throughout all service request to ensure customer issues are handled effectively and timely.-Met or exceeded requirements for positive feedback & healthiest average call time week over week.

Bastrop, Texas, United States

-Created superior and lasting first impressions for new and returning guests by exemplifying proper company values and practices.-Operated/tended to over 100 guest vehicles and luggage in uniform fashion to ensure protection and security of all personal belongings on an hourly basis.-Lead teams of up to 8 valets at once while practicing top communication skills during peak check ins/outs to secure pleasant guest traveling experiences.-Executed time sensitive tasks due to ever changing guest schedules to ensure their experience was nothing less than maximum company standards.-My Footprint: Constructed a productivity plan to have the team adopt and use to increase our overall productivity and appearance for department. (This practice is still being used to this day as reported by peers I have kept on the property.)

Fort Worth, Texas, United States

-Processed weekly inventory shipments and ensured proper product displays and marketing materials were shown.-Managed a team of sales associates and was one of 2 onsite trainers responsible for sales training proficiency for each team member. -Controlled all bank deposits for the store and was one of the primary liaisons for customer care issues in store. -Assisted in additional new store openings & additional help needed by other store locations throughout the DFW Metroplex.-Conducted per-screenings for potential new hires and coordinated recruiting efforts for my store including job fairs and LinkedIn/Glassdoor advertisements.

Fort Worth, Texas, United States

-Primary customer service representative for the store, assisted guest with sizing and style selection.-Create a continuous working knowledge of all shoe inventory, availability, and any new releases coming soon.