Zachary H. Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

• Administered VOIP systems, Cisco and Juniper networking equipment, wireless access points,windows servers, VPN connections, firewalls, and applications for over 10,000 users throughSolarWinds, Cisco DNA Center, and.
• Performed in person repairs and replacements on UPSs and rack power equipment, fiber opticSFPs and cabling, and ethernet cabling.
• Coordinated incident response between multiple separate teams, companies, and leadership.Hosted and facilitated discussion between networking team and server teams, development teams,security teams, etc.
• Provided department wide daily reports on network health and issues, and communicated theseissues in a condensed version for weekly leadership meetings.

Washington, District Of Columbia, United States

• Configured and maintained Cisco Catalyst switches and ASR routers on a global MPLS fibernetwork utilizing BGP and IS-IS routing protocols. Managed approved BGP prefix lists andadvertisements. Created and administered.
• Provided customer service to over a hundred customers weekly through expert troubleshootingover the phone and within a ServiceNow based ticketing system for VPLS mesh, layer 2 tunnel,and layer 3 (IPv4 and IPv6) products.
• Coordinated repairs, troubleshooting, and outage updates between field engineers, other providers,customers, and separate company teams and departments. Worked through documentation to findanswers and standard.

Remote

• Utilized ManageEngine and internal ticketing systems to monitor and maintain WANs across EastTexas consisting of Cisco network devices used to carry emergency calls and local governmentdata. Recorded and responded to.
• Responded to a large-scale network outage, and assisted with the addition of a new customer andtwelve new sites to the network leading to promotion within six months of employment.
• Provided customer service for clients, coordinated issue response between service providers,customers, and technicians, and maintained high availability 99.9% uptime.