Zachary H. Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

● Administered VOIP systems, Cisco and Juniper networking equipment, wireless access points,windows servers, VPN connections, firewalls, and applications for over 10,000 users throughSolarWinds, Cisco DNA Center, and Splunk Enterprise.● Performed in person repairs and replacements on UPSs and rack power equipment, fiber opticSFPs and cabling, and ethernet cabling.● Coordinated incident response between multiple separate teams, companies, and leadership.Hosted and facilitated discussion between networking team and server teams, development teams,security teams, etc.● Provided department wide daily reports on network health and issues, and communicated theseissues in a condensed version for weekly leadership meetings.

Washington, District Of Columbia, United States

● Configured and maintained Cisco Catalyst switches and ASR routers on a global MPLS fibernetwork utilizing BGP and IS-IS routing protocols. Managed approved BGP prefix lists andadvertisements. Created and administered DNS zones and records.● Provided customer service to over a hundred customers weekly through expert troubleshootingover the phone and within a ServiceNow based ticketing system for VPLS mesh, layer 2 tunnel,and layer 3 (IPv4 and IPv6) products.● Coordinated repairs, troubleshooting, and outage updates between field engineers, other providers,customers, and separate company teams and departments. Worked through documentation to findanswers and standard operating procedures quickly and efficiently under pressure.

Remote

● Utilized ManageEngine and internal ticketing systems to monitor and maintain WANs across EastTexas consisting of Cisco network devices used to carry emergency calls and local governmentdata. Recorded and responded to outages, incidents, and security events generated by Ciscorouters, ASA and next gen Firepower firewalls according to standard operating procedures.● Responded to a large-scale network outage, and assisted with the addition of a new customer andtwelve new sites to the network leading to promotion within six months of employment.● Provided customer service for clients, coordinated issue response between service providers,customers, and technicians, and maintained high availability 99.9% uptime.