Zach Johnson Email & Phone Number

Foster City, CA, US

• Architect for the world’s largest census-level, real time & AI intelligence platform for streaming analytics
• Senior leader and streaming analytics expert tasked with guiding top-tier publishers in improving their video delivery workflows via multi-CDN switching, DRM encryption and encoding while monitoring and improving.
• Led real-time troubleshooting of video quality issues during high profile live events like the Super Bowl, including monitoring and the use of advanced analytics and diagnostic tools to investigate performance.
• Adept at managing multiple clients simultaneously and executing cross-functional initiatives by building custom metrics, utilizing APIs and querying timeline event streams to troubleshoot issues and conduct analyses
• Operationalized the technical success of accounts totaling 90% of Conviva’s ARR ($70M) by building playbooks of measurable, repeatable best practices to ensure consistency and drive scalable growth while protecting.
• Executed cross-functional initiatives between Pre-Sales and Post-Sales teams, aligning technical stakeholders to create a customer-centric, data driven strategy that maximized success

Foster City, CA, US

Conviva is the leading global platform for streaming analytics. A big data innovator, it offers the only analytics solution at Internet-scale that can transform data points from trillions of events across billions of applications into actionable insights - in seconds. The world's most iconic brands (BT, Disney+, Fox, NBCU, Paramount+, Sky Warner.

Foster City, CA, US

• People Manager of a team of Solutions Consultants while providing launch support for Disney+ across 150 countries and ensuring customer success for top strategic accounts with the highest ARR
• Owned and drove expansion opportunities that delivered 125% of company’s 2018 ARR target, contributing to its highest-performing year on record
• Leveraged global device, ISP and geo benchmarking data to define and track Disney+ KPIs quarterly via “Expert Services”, a consulting initiative that delivered actionable recommendations to improve video quality via.
• Developed a QBR template and led the team in engaging C-Suite executives, driving renewal-focused conversations that minimized churn and ensured strategic alignment
• Acted as the trusted advisor for my Customers, engaging with both C-Suite executives and daily users to incorporate Conviva products within existing workflows to make data driven decisions
• Enabled my team to identify, mobilize and deliver on all Conviva solutionsAwarded for embodiment of company values: Customer First, Teamwork, Accountability, Integrity, Innovation

Foster City, CA, US

• Facilitated SDK integrations, onboarding, training & product adoption for HBO, BAMTECH, WWE Network
• Exceeded target objectives for customer satisfaction and revenue expansion across strategic portfolio of $8M in ARR while maintaining a 100% retention rate
• Promoted persuasive and swift adoption of Conviva products across multiple departments by proactively identifying new use cases for existing datasets (i.e. development of fraud report for Customer Care org)
• Provided onsite technical and analytical support for highest streaming live events in the history of the internet
• Supported Conviva’s expansion into APAC as first technical resource for Australian TelcoAwarded Recognition of Excellence in Customer Obsession

New York, NY, US

Developed creative concepts to market and distribute AOL Original web series across the AOL On Network, AOL Owned & Operated sites and beyond using third party talent, production company partners and our internal creative development team. Developed metadata best practices and optimized multiplatform launch plan and roll out schedule of individual episodes.

New York, NY, US

• Steered the launch and promotion of AOL Original series for AOL On through managing all video and image assets to build custom showpages to showcase programmed content
• Developed new methods for AOL and Huffington Post sites to showcase originally produced video and increase video views
• Supported the launch and implementation of the VOD portion of HuffPost Live while growing their distribution through syndication across the AOL On Network

London, London, GB

• Filmed, edited and published daily analysis and reports of the foreign exchange market trading sessions
• Managed live broadcasts in DailyFX’s Live Trading Room where analysts discuss market-moving news events, chat with traders and provide fundamental and technical analysis of branded media players at no incremental.
• Enhanced awareness and penetration of advertising campaigns through the creation of syndicated branded media players without incremental investment expense
• Launched FXCMExpo.com, a collection of 40+ educational videos on trading techniques
• Increased daily video viewership through social media, improved video quality and graphics

Chicago, IL, US

Assisted production staff on set and in the office as required

Stanford, CA, US

• Controlled five video cameras to film and edit live classes for later online access
• Directed education videos incorporating laptops, chalk boards and overhead projections
• Produced an aesthetically pleasing and informative class for off-campus Stanford students
• Trained new broadcast studio operator in studio processes

• Researched and presented the relationship between on-air networks & their online counterparts, which influenced the CEO and top executives
• Tracked daily competitive events within the cable advertising industry
• Attended weekly “Media Math” sessions to fully understand commercial advertising sales
• Suggested creative ideas to seamlessly integrate brands within top FX shows

Arlington, Virginia, US

• Specifically worked for NOW on PBS with David Brancaccio.
• Screened footage and created detailed tape logs for summer “NOW” episodes
• Assisted a team of senior producers in the collection and synthesis of research
• Observed weekly production meetings and editorial screenings
• Participated in interview shoots and aided in talent organization
• Credited Production Associate for shows 328, 332, 337, 339

• Budgeted production finances for NYC’s Anti-Smoking PSAs with Excel
• Created and maintained a detailed inventory of on-site production equipment
• Acted as an extra in one NYC Anti-Smoking PSA

New York, New York, US

• Drafted Excel spreadsheets to prepare for NYC professional industry conferences.
• Updated contact database of potential sponsors and clients which led to a major sale.

Ba, Film And Media Studies

Master Of Science (Msc), Digital Communication And Media/Multimedia