Advanced Feedback's core expertise is Mystery Shopping - customized solutions to a growing number of businesses coast to coast, from small family-run hospitality firms to large national brands.Whether you have one location or thousands, Advanced Feedback has every point-of-sale and service outlet covered. Undercover inspectors to reveal all sales gaps, objectively measure service, and enforce policies and procedures.Like never before consumers are empowered with instant access to your reviews and competitor offers. Amid this your front line staff must find a way to add value to the customer experience. You need reliable and objective 3rd party input to consistently test and train, or risk falling short of expectations.Successful businesses turn to Advanced Feedback to improve sales staff efficiency, guarantee a positive first impression, and ensure a lasting value statement with continuous customer service monitoring.Undercover Video - Like an athlete reviewing film to achieve their personal best, your team will learn and change after seeing themselves in action - all bias and subjectivity removed. Our mystery shopping videos are an advanced training tool, streamed to all devices, fully editable with manager/trainer comments and team discussions. Learn more http://www.advancedfeedback.com/videos.htmlProfessional Mystery Shopper/Guest Evaluations - Our nationwide network of mystery shoppers will objectively measure your specific actionable criteria yielding consistent metrics to train, monitor and motivate. "You can't manage what you don't measure." Learn more http://www.advancedfeedback.com/mystery-shopper-onsite.htmlPhone Shops - Customized phone testing and training solutions. With most interactions now online the phone has become a unique opportunity to connect and build rapport with the customer."You never get a second chance to make a first impression." Learn more http://www.advancedfeedback.com/mystery-shopper-phone-training.html
Listed skills include Start Ups, Program Management, Customer Satisfaction, Data Analysis, and 21 others.
