Zack Howard Email and Phone Number
Zack Howard work email
- Valid
Zack Howard personal email
As an accomplished professional with a diverse academic background, I bring a unique set of skills and expertise to the table. With a Masters degree in Information Systems Management, a Bachelors in Integrated Media, an Associates in Electronic Media, and a Google IT Support Specialist certificate, I am well-equipped to tackle complex challenges in the field of Information Technology.I possess a wealth of experience in Database Management, Customer Service, and Creative Problem Solving, making me an ideal candidate for roles that require a versatile skill set. In my last role I was responsible for organizing and maintaining an extensive amount of documentation for a leading software development company via the Atlassian suite of software (Confluence, Jira, Jira Service Desk, etc.).In addition to my technical acumen, I am highly adaptable and possess exceptional interpersonal skills. I am a quick learner with a passion for staying up-to-date with the latest industry trends and technologies. My ability to thrive in a fast-paced environment and collaborate effectively with cross-functional teams make me a valuable asset to any organization.Please feel free to reach out to me by phone at 740-438-8003 or via email at zhoward1992@gmail.com if you have any questions or if you'd like to learn more about how I can contribute to your team.
Skill-Up Technologies
View- Website:
- skillup.tech
- Employees:
- 154
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Sr. Information Management SpecialistSkill-Up TechnologiesCincinnati, Oh, Us
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Information Management SpecialistSkill-Up Technologies Jun 2024 - PresentBellevue, Wa, UsAs an Information Management Specialist, I play a crucial role in ensuring efficient and effective information management within our organization. My expertise in Atlassian tools is instrumental in streamlining processes, enhancing collaboration, and optimizing knowledge sharing. I oversee document repositories, version control, and access permissions, while fostering collaboration by creating spaces, pages, and templates for project teams. I facilitate knowledge sharing and continuously evaluate and enhance information management practices to ensure data security, privacy, and compliance with relevant regulations. By analyzing business requirements, I help determine the most appropriate tools to meet organizational needs. I develop and implement workflows, fields, screens, dashboards, and reports within the Atlassian suite and other reporting products as needed. I train and support end-users on how to optimally use these tools, perform regular system audits to detect deviations from best practices, and perform upgrades and maintenance to ensure functionality and security. Additionally, I document all system configurations, procedures, and policies, and collaborate with other IT personnel to align tools with the company’s IT strategy.
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Information Management SpecialistConstructconnect Jun 2022 - Mar 2024Cincinnati, Oh, UsI have been at the forefront of developing and organizing information systems within a collaborative work environment. This involved ensuring smooth operations and effective coordination among cross functional teams. Additionally, I have overseen various documentation platforms to enhance user experience and optimize workflow efficiency, employing flexible project management methods leading to a 25% decrease in document retrieval time and a 30% improvement in user satisfaction scores. Providing expert coaching through leading multi-team meetings on best practices for knowledge management tools has been integral to streamlining processes and improving team productivity. Moreover, I have conducted thorough audits of information systems, ensuring 100% data integrity and compliance with regulations. Notably, I orchestrated the seamless transfer of extensive data between knowledge management systems, resulting in a 90% reduction in data migration time and demonstrating flexibility and innovative project management techniques. -
Technical Support RepresentativeConstructconnect Jun 2021 - Jun 2022Cincinnati, Oh, UsI efficiently managed and prioritized technical support tickets to ensure timely resolution. I dedicated efforts to thoroughly document issues and resolutions, maintaining comprehensive records for reference and analysis. Furthermore, I communicated clear and effective solutions and technical information to customers, leading to a 95% satisfaction rate and a 10% increase in customer satisfaction scores compared to the previous year.
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Sr. Client Solutions SpecialistPnc Jul 2019 - Apr 2021Pittsburgh, Pennsylvania, UsI excelled in cultivating relationships by initiating outbound calls to Private Client members, ensuring consistent rapport with Relationship Managers, resulting in a 15% increase in client retention over a six-month period. I diligently maintained client notes and call scripts in OneNote and Excel, optimizing organization and accessibility of information. Additionally, I facilitated the onboarding process for new employees, contributing to seamless integration into the team. Additionally, I conducted engaging meetings to discuss best practices in Excel and data management, resulting in a 20% increase in proficiency among team members within three months. -
Branch Sales And Service AssociatePnc Dec 2016 - Jul 2019Pittsburgh, Pennsylvania, UsI assisted customers with account opening and maintenance using Genesis Platform, EDGE, and HOST systems, driving proactive sales and resolving issues to enhance loyalty. Leveraging partnerships and community networks, I acquired and retained relationships for business growth. Additionally, I facilitated onboarding, managed risk, and utilized Microsoft Office Suite for reporting.
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Store ManagerBlondie'S Cookies Feb 2016 - Jul 2016Bloomington, UsInterviewed, hired, and trained new employees. Reported to district manager on sales trends and employee performances. Created schedules and sales plans each week. Directly interacted with customers. Opened and closed the store both alone and with employees. -
Assistant ManagerHollister Co. Mar 2015 - Jan 2016New Albany, Ohio, UsInterviewed, hired, and trained new employees. Reported to district manager on sales trends and employee performances. Created schedules and sales plans each week. Directly interacted with customers. Opened and closed the store both alone and with employees. Performed and managed store updates. Gave performance updates during store-wide conference calls. Kept up-to-date with industry trends and new products. -
CookBuffalouie'S Jan 2015 - Mar 2015Prepared food for customers with a team. -
Delivery DriverCristys Pizza Oct 2014 - Dec 2014Lancaster, Ohio, UsPrepared and delivered food to customers. Interacted directly with customers both in-person and over the phone. -
Third-Shift StockGiant Eagle, Inc. Nov 2013 - Jan 2014Cranberry Township, Pennsylvania, UsWorked third shift to stock and organize store inventory with a team. -
CookCristys Pizza Feb 2012 - Nov 2013Lancaster, Ohio, UsPrepared various foods for customers with a team. Interacted directly with customers both in-person and over the phone.
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Third-Shift JanitorJaniking Jan 2013 - Aug 2013Maintained cleanliness of restaurants, office buildings, and schools (after hours). Operated pressure washer, backpack vacuum, etc.
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Courtesy ClerkKroger Jun 2009 - Aug 2009Cincinnati, Ohio, UsBagged groceries. Maintained carts.
Zack Howard Education Details
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The University Of Arizona Global CampusInformation Systems Management -
Ohio UniversityIntegrated Media
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Ohio University-LancasterElectronic Media
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Amanda ClearcreekHs Diploma
Frequently Asked Questions about Zack Howard
What company does Zack Howard work for?
Zack Howard works for Skill-Up Technologies
What is Zack Howard's role at the current company?
Zack Howard's current role is Sr. Information Management Specialist.
What is Zack Howard's email address?
Zack Howard's email address is za****@****pnc.com
What schools did Zack Howard attend?
Zack Howard attended The University Of Arizona Global Campus, Ohio University, Ohio University-Lancaster, Amanda Clearcreek.
Who are Zack Howard's colleagues?
Zack Howard's colleagues are Sofia Slyusarenko, Tori Sleeper, Prema Ts, Madhuri Allu, Kushal Jha, Mrutyunjaya Naidu Duvvana, Aiswarya Sivagami.
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