Zachary Tutterow, M.S. Email & Phone Number

St Paul, Minnesota, United States

Mooresville, North Carolina, United States

• Oversaw the coordination of business analytics, fulfillment of customer requests regarding US sales operations data, & generating market-based competitive quotations for prospective clients• Led the creation of multiple SOPs in US sales operations with responsibility of collaborating with multiple departments for the benefit of the company’s future operating efficiency• Played critical role in delivering monthly reports regarding US sales data, international shipment logs for customers, and managing relationships with manufacturing reps and distributors• Responsible for driving new and existing business development of key customer accounts with sales over $100k

Monroe, North Carolina, United States

• Assessed current customer onboarding process and developed recommendations for process improvements • Created multiple deliverables and oversaw employees through creative thinktank sessions to overhaul the customer experience • Evaluated website functionality to ensure the company’s outward-facing point of contact was optimized for public traffic and employee efficiency • Identified ordering and production process delays to administer new approaches to disputes

Salisbury, North Carolina, United States

• Created and maintained a detailed journal of ongoing revenue and expenses for day-to-day operations• Drafted the ledger to assess profit and loss monthly • Managed purchases of required supplies to ensure customer satisfaction• Delivered kind and helpful customer service to guests

Charlotte, North Carolina, United States

• Continued personal Honors Thesis research project with a recruited team of four undergraduate students at UNCC after graduation to increase sample size and continue research experience• Administered interviews in the research assistant search• Trained the four research assistants to perform the tasks of the data collection study and monitored activity during the duration of study extension

Charlotte, North Carolina, United States

• Facilitated student’s emails and managed a class of over 300 students per semester• Administered grades on Canvas and Packback• Trained and advised chosen replacement Teaching Assistant before graduating

Kannapolis, North Carolina, United States

• Assisted guests to find specific products and made recommendations according to their acquired taste• Processed transactions, alphabetized game catalog, and properly obtained customer age and authentication for purchases of Mature 18+ games• Recommended weekly ad promotions to increase sales and monitored price changes in the store’s system to change showcase prices• Worked with management on sales during the holiday season to secure our most profitable store in the district award for two years

Concord, North Carolina, United States

• Trained new team members in operations for multiple positions• Analyzed products for damage, properly prepared food, and rotated stock• Provided assistance with purchases and signed customers up for rewards programs• Ran promotions approved by the corporate office to become the most profitable department in the store

Master Of Science, Management, 3.7

Bachelor Of Science - Bs, Psychology, 3.56

Activities and Societies: Undergraduate Teaching Assistant, Institution Honors - Cum Laude, Department Honors - Honors Thesis Research.

Associate Of Arts - Aa, Psychology, 3.67

Activities and Societies: Honor’s List, Phi Theta Kappa Initiate, Dean’s List, Sigma Alpha Pi Initiate, Sigma Alpha Pi National Engaged.