With over 15 years of experience in the hospitality industry, I am a passionate and hardworking leader who strives to deliver exceptional customer service, operational excellence, and financial performance. As the CEO of The Feinstein Group, I oversee the management and growth of three successful full-service bars and restaurants in Florida, each with its own unique concept and clientele.I have a proven track record of implementing and leading innovative initiatives that improve the quality, efficiency, and profitability of the hospitality operations. I have a Lean Six Sigma Green Belt certification from McKinsey & Company, and I have designed and led a global S.W.A.T team initiative for Burger King Corporation, where I also served as a senior district manager and a director of global operations. I have extensive knowledge and skills in inventory, purchasing, beverage management, labor control, profit and loss, training, team building, competitive analysis, personnel management, and customer satisfaction. My mission is to create a positive and memorable experience for every guest, employee, and partner.
Listed skills include Customer Service, Management, Hospitality, Customer Satisfaction, and 42 others.