Zachary Miles Email & Phone Number

Sydney, New South Wales, Australia

Orange, New South Wales, Australia

> Responsible for management of the helpdesk(FreshService), triaging, information gathering, and troubleshooting of tickets levels 1-3, internal and external escalation as required> Responsible for all staff onboarding and offboarding> Administration of Microsoft 365 Admin portal (assigning licenses, adjusting security groups), Exchange (management of.

Orange, New South Wales, Australia

> Installation and servicing of printers at a wide variety of sites, including Mine Sites, large-scale Production Printers, Medical Practices, Schools, Universities, TAFE, etc. and often travelling up to 250km from Orange, NSW> Escalataion to and liasing with engineers from Ricoh and Epson to help diagnose high level issues> IT Support where necessary to.

Orange, New South Wales, Australia

> Serving of beverages – alcoholic and non-alcoholic> Managing and operating gambling services (Keno, Gaming Machines and TAB)> Responsible for closing/lock-up procedures which include organising takings, counting money and locking it in the safe, and ensuring the site is secured, alarmed and locked before leaving> Cooking and preparing food> General.

Orange And Wagga, New South Wales, Australia

> Consulting with both consumers and business customers> Questioning them in order to understand their needs better> Pitching tailored products and services to potential customers> Undertook 2 months of online Litmos training around Telstra products, services and sales> Undertook a week of specialised in-person training to become a better sales consultant.

Orange, NSW, Australia

> Operated the in-person service desk and online ticketing system alongside another trainee, under the guidance of our Supervisor, and escalated tickets to our Network Engineer, Sys/Apps, DBA and DIS as required> Utilised Solarwinds ITSM software for ticketing and MDM> Utilised Microsoft AD to process password resets, modify users, create new accounts and.

Molong, New South Wales, Australia

Cashier/register operator, stocktake, cleaning and food preparation.

Molong, New South Wales, Australia

Our schools IT Support Officer left so I offered to provide IT Support school-wide as required between classes/study to help keep everything running - I'd already been providing IT Support to teachers and students and was known for this so the school was happy to have me do it on a casual volunteer basis.Jobs varied from laptop hardware repairs, to showing.

Bachelor'S Degree, Information Technology

Specialising in Cyber Security ~60%+ complete, undertook 3 years of study in-person with a mix of full-time and part-time and now.

Cert Iv Information Technology Networking, Information Technology, N/A - Completed 75%+ Before Having To Leave To Start University.

Cert Iii Information, Digital Media And Technology, Information Technology, Competency Achieved

Cert Ii Information, Digital Media And Technology, Information Technology, Competency Achieved

High School, High School Certificate, High School Certificate

Activities and Societies: Student Representatives Council, Soccer Team, Tennis Team and Badminton Team.