• Coordinated an organizational-wide project to transition from a single-node OpenVPN instance prone to outages to a resilient High Availability AWS-hosted multi-node OpenVPN cluster with SAML SSO authentication, resulting in the complete elimination of outages to date• Planned and Executed the consolidation of diverse phone systems for customer service, operations, and sales into a unified solution that met all departmental requirements, reduced cost by 66%, and used an app interface all users were already familiar with (Zoom)• Managed the end-to-end migration of data, hardware, and software for an acquired HIPAA-compliant company, ensuring seamless integration and compliance with all regulatory requirements• Setup, Configure, and Own multiple platforms in alignment with RACI chart, including assiting with the planning and executing organization-wide MDM transition• Manage and mentor junior team members, fostering their growth and conducting biannual performance reviews to drive continuous improvement• Collaborated with department heads to proactively identify and effectively mitigate risks through the following strategies: • Enhanced Email Security: Implemented SPF, DKIM, and DMARC testing, managed records, and established remediation policies • Streamlined IAM Roles: Set up SAML-based Single Sign-On (SSO) for multiple applications and reviewed SaaS permissions

In addition to the roles and responsibilities of Systems and Network Administrator, I also perform the following duties:• Plan budget allocation, forecast headcount, and software needs for FMG Suite• Own Gsuite architecture• Maintain, Develop, and Monitor networking across 6 locations using Cisco Meraki• Leverage and Own OneLogin SSO • Manage Helpdesk personnel• Manage IT side of M&A (Equipment procurement, account creation, diligence, etc)• Manage two disparate phone systems (Amazon Connect & RingCentral)

• Research, build, train, and update AWS Connect Call Center and Contact Flows for 100+ seats• Reduce average wait time from 3 minutes to 30 seconds for incoming calls• Research, deploy and regularly update AWS Connect and RingCentral Salesforce Integrations• Research, gather shareholder requirements, acquire Executive Sponsor buy-in and deploy Antivirus solution for 250 seats• Mentor and advise Helpdesk Specialist• Assist in Corporate Network design, monitoring, and troubleshooting• Research, design, and deploy RADIUS Authentication solution for Corporate VPN• Acquired Network+ Certification (7/19/19)• Acquired Security+ Certification (1/3/2020)

• Research, deploy, and manage JumpCloud rollout of 250 seats• Act as Tier 2 Helpdesk Support for challenging or and/or uncommon issues• Design and deploy Golden Windows Image across 225 seats• Manage and troubleshoot 250 machines on regular basis(90% Windows, 10% Macs)• Manage and troubleshoot Shoretel/Mitel Phone System and Salesforce Integration for 100+ seats• Acquired ECMS1 Certification for Cisco Meraki (4/3/19)

• Provide Tier I, II, and III support and troubleshooting for various endpoint software products.• Setup and maintain multiple virtual machine clusters, each of which contains Fortigate VM Firewall, Windows 2008 R2 Server with DHCP, DNS, and AD setup and 4-5 VMs with different Operating Systems (Windows 7, Windows 8, Windows 10, MacOSX, and Ubuntu) to mirror client environments.• Assist in creation of MSI files for various deployment methods including Group Policy Objects, System Center Configuration Manager, and/or JamF for Mac-based systems.• Assist in image creation in Windows environment utilizing Win Sysprep.• Assist in administration of Office365, including user setup, mail connectors and flow rules, etc.• Manage license count, usage, and expiration date for various client products including antivirus, mail-encryption software, etc.• Seek out, trial, and test new technology for potential clients where needs are discovered.• Setup new user accounts, modify user permissions, and reset passwords in Active Directory.