Zachary Pepper Email & Phone Number

Corporate Purpose: "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A."· Directed multiple weekly panel interviews with groups of 20-30 applicants to explain our mission statement and observe those who shared common interests and values with the company· Conducted weekly orientation and training shifts with new and existing team members to establish proper procedures, expectations, and processes among all employees· Established a "training tracking system" for new team members allowing their development to be tracked and progressed in a shorter time span· Enabled all shift leaders to be aware of team members' confidence, comfort, and care for each operational position to optimize operations for each day-part

· Delegated personnel into operational positions with team members' confidence, comfort, and care in mind when efficiently performing shift changes· Trained and mentored new and existing team members to maximize daily team performance· Exhibited a calm demeanor during periods of high volume or unusual events to set a positive example for team members and to keep operations running smoothly· Adhered to company standards and compliance requirements to optimize guest and team member experiences· Mediated and resolved guest conflicts using the H.E.A.R.D. Method (Hear, Empathize, Apologize, Resolve, Delight) to maintain a satisfied customer base and positive guest relations.

Bachelor Of Business Administration - Bba, Sophomore

Education record

Bachelor, Business Administration

AACSB Accredited College of Business Administration Double Major: Management & Human Resources Overall GPA: 3.575