Building a world-class tech team and B2B2C SaaS booking platform for the pet services industry.

Led the platform engineering org building Arc on AWS.• Scaled engineering, ops/SRE and support staffing by 10x.• Supported 20x revenue growth and platform usage growth to >2,500 websites and 1.5 billion monthly unique visitors• Grew to multiple AWS regions supporting customers in 26 countries• Implemented 24x7 support and follow the sun engineering models• Rearchitected nearly every platform product to serverless and/or cloud native • Brought multiple new product offerings to market• Transitioned to high-available multi-region deployments on AWSAs the head of platform I was also responsible for maintaining customer executive relationships and vendor relationships and contracts.

Designed an organization of which included 9 teams that focus on the customer acquisition, order and back office functionality of Grainger’s digital solutions. Overview of the organization:Order and Fulfillment : Teams that support over half of Grainger's annual revenue across web and point of sale apps.• Centralize checkout logic into a business rules engine that supports multiple sites.• Support Handlebars + Backbone web storefronts and an offline point of sale system using Electron.• Build high availability services that integrate with backend SAP system.• Build standalone microservices deployed with Docker.Marketing and Acquisition : Teams that implement digital marketing systems and customer acquisition programs.• Pricing offer and subscription management .• Online registration process to convert offline users to multi-channel users.Call Center Order Technology : Teams that focus on back office automation and tool development forGrainger call center agents.• Build a web based omnichannel order entry tool for internal use.• Cleanse customer data with machine learning to support task automation.

Functional manager of multiple eCommerce engineering teams. In addition, held the role of agile coach advocating the agile software development process across Grainger’s application development teams. Overview of the teams managed:Website Performance : Hybrid team of performance and software engineers responsible for Grainger.com performance and reliability.• Measured web page response time objectives and error rates.• Implemented a ChatOps framework for application alerting/monitoring using Slack.• Implemented session replication using data grid caching to help support our active/active architecture.• Moved Grainger.com to all HTTPS.m.grainger.com : Front-end team that built the Grainger mobile optimized website.• Built authenticated features as a backbone.js single page app. Rest of website was built on Hybris.• Integrated authenticated features as webviews to the native mobile phone apps.• Implemented various SOLR search indexes across site.Supply Chain Systems : Web services team responsible for building enterprise services to support order routing and delivery dates.Adobe Marketing Cloud : Migrated from existing tag management solution to the Adobe Marketing Cloud.

Scrum master and Technical team lead for various Grainger eCommerce initiatives. Projects included:m.grainger.com : Led team through a re-platforming effort to the Hybris e-commerce platform.• Built mobile optimized website focused on the phone displays.• Focused on web optimization, awarded one of the fastest loading m-commerce websites by Keynote/Internet Retailer.• Integrated site with Akamai for caching and content delivery.Grainger iOS & Android phone apps : Led team to the inaugural release of the Grainger app to iTunes and GooglePlay.• Developed Native/Hybrid application in house.• Built REST services to support new mobile use cases.• Integrated push notification, speech to text and other third party libraries.

The Swimlane Software product was licensed by Data Dimensions and I joined to become the Product Owner for a suite of web based service automation products.• Implemented SCRUM Agile methodology, replacing waterfall.• Maintained the prioritized backlog and facilitated the agile ceremonies.

Product Owner and Engineering team lead at a startup company developing a web based health insurance automation product.