Zachary Davis Email & Phone Number

Muncie, In, Us

Indianapolis, Indiana, United States

Indiana, United States

• Evaluated new customers, designed plan to implement best practices as needed.• Engineered, proposed, and installed equipment and services tailored to meet business needs, including Switches, Firewalls, Wireless APs and Controllers, and Data Center Solutions• Provided services as needed in VMware/Hyper-V/Scale Computing, Microsoft Server products, Linux OS, Network Storage technologies, Backup and Disaster Recovery solutions, and Web/Email Filtering solutions.• Documentation for all clients/projects utilizing ITGlue.• Performed ongoing service to regularly scheduled clients in capacity planning, system monitoring, network optimization, team guidance and support.

Anderson In

• Manage Cisco Call Manager system and deploy phone configurations• Administer and provision VMWare vSphere 6.7 environment with HPE Nimble Storage systems• Maintain Windows and Linux servers, and perform on/off-site backups• Develop and automate workflows using Powershell• Configure, deploy, and monitor network switches and access points• Oversee technical operations for 14 buildings and 1000 employees• Mange highly available Sophos XG firewalls between 2 separate data centers• Work with Public Safety Administrator to manage and implement technologies for County Dispatch/911, Sheriff's Department, and Emergency Management• Improve workflow within the department utilizing Confluence for documentation

• Coordinated daily with Regional Manager regarding availability and operability of the Learning Center.• Maintain, Monitor, and Track Learning Center equipment and scheduling system.• Operate and Facilitate AV system usage between multiple classrooms• Trained soldiers in classroom and equipment use.

Tualatin, Oregon

• Acted as customer’s initial point of contact for technical support and troubleshooting needs• Developed company-wide workflows and technical policy and process documentation• Consulted clients and other internal teams to determine hardware, software and system functional specifications required to implement, maintain, and improve customer infrastructure.• Created, documented, tested and modified client’s software, OS, and overall infrastructure.• Setup and administer software and systems for all of Peak Hosting managed services in multiple datacenters across the globe.• Maintained various internal customer databases with complete, accurate and current information.• Managed support requests and task tracking via Peak’s internal ticketing system. (Atlassian JIRA)• Worked in a team environment with minimal direct supervision.• Monitored and maintained Peak’s network performance through various monitoring tools ranging from Monitis, Nagios, ThousandEye, and Graphite/Grafana.

Muncie, Indiana Area

• Built up strong clientele relations• Design computer builds, and assemble parts• Repairing computers, laptop screens, and printers• Maintain smartphones• Building home networks and configuring routers/end-devices• Built and maintained File Servers utilizing Windows Server 2008 R2 and Windows Server 2012• Set up Point-to-Point VPN services• Configure and implement a Media Server solution• Configure RDP Sessions for future cases as needed• Diagnosing and fixing performance issues• Diagnosing and solving virus invasions• Implement VoIP solution for 20+ simultaneous users

Ball State University

• Implement and support technology-based educational, clinical simulations and academic systems• Provide administrative support for faculty and students through Blackboard Learn and Mediasite• Research, test, and evaluate emerging computer technologies• Oversee local server resource allocation, backups, upgrades, security and access management• Install, secure, maintain, and troubleshoot local lab computer hardware/software• Interview, hire, train, and supervise graduate students; assist in coordinating and scheduling work assignments and oversee quality of work

Muncie, Indiana Area

• Maintain Windows Servers through hardware maintenance and software patches/updates• Assist in implementation of Unitrends Backup Solution/Disaster Recovery• Support users through SysAid Help Desk Client• Removal of corporate data from retired PCs• Implement Kiosk system utilizing Ubuntu OS• Installed and Configured Cisco UCS C240 M3 Rack Server

• Serve as the initial point of contact for the resolution of hardware, software, and network related problems in an approximately 20,000 student, faculty and staff environment via email, online chat, in person and over the phone• Setting up computers, printers, and other hardware for faculty use, troubleshooting network connection repairs.• Identifying issues and performing technical maintenance, including system and software upgrades.• Organizing and maintaining multiple technical priorities, through the use of a ticketing system to record and track multiple user calls and emails• Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.• Support Apple iDevices, Android phones and Tablets