Zachary Ummer Email & Phone Number

Nashville, TN, US

Nashville, TN

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Directly responsible for providing phone, email, in-person, and text-based support to customers and wholesale partners through the use of professional communication and problem-solving skills.
• Handling customer concerns and resolving customer escalations through empathy and active listening skills to ensure high customer experience, an increase in brand awareness, and client loyalty.
• Efficiently and accurately managing 20-30 orders weekly for clients and wholesale partners, including managing and monitoring the delivery of finished products to clients' desired addresses.
• Collaborating with the graphic design and production teams to ensure that clients receive finished products by the clients' desired due date.

Nashville, Tennessee

• Consistently hit and maintained daily and monthly KPIs
• Successfully used Salesforce to manage customer relationships, log customer interactions, and track sales-based progress.
• Displayed superior customer service while qualifying and disqualifying 100+ sales leads daily through cold calls and cold emails in order to develop and maintain relationships with industry professionals.
• Familiarized customers with Houzz, trained customers on the use of Houzz's SaaS products, identified upsell opportunities, and partnered with the sales team to close sales opportunities to ensure customer success.
• Educated industry professionals on Houzz while familiarizing them with Houzz Pro (SaaS) in order to create customer-based relationships and sales-based appointments for account executives.
• Created business profiles on the Houzz platform for clients while adhering to all company policies and procedures, including those related to privacy and data security.

Greater Nashville Area, TN

Nashville, Tennessee, United States

• Delivered exceptional customer service to luxury guests based on the renowned Nordstrom Customer Service model while staying up to date on industry trends and best customer support practices.
• Collaborated with team members to identify risks and opportunities to optimize sales strategies, improve customer experience, and increase store and department metrics.
• Quickly developed an extensive knowledge of products through self-education and research and succeeded in department sales metrics resulting in a promotion (Denim Specialist).
• Cold called and cold emailed customers regarding new product and events
• Managed a portfolio of customers and maintained strong relationships with each customer to maximize sales opportunities and profits, elevate the customer experience, and promote loyalty and retention.

Nashville, TN

• high customer service and displayed professionalism in challenging and stressful situations.
• Worked collaboratively with team members to identify opportunities to optimize sales strategies, improve customer experience, and increase store and department metrics.
• Cleaned and maintained organization of the store

Nashville, TN

• Assisting the company in project related tasks dealing with graphic design and brand management (designed web graphics, posters, and other related materials).
• Helping the company with small tasks related to website building (writing code).
• Occasional assistance in developing ideas for 12south regarding new projects.

Greater Nashville Area, TN

• Assisted receptionist by answering phone calls and questions from members.
• Overlooked and helped out during various song writing mentoring sessions.
• Helped with various company projects such as Tin Pan South.
• Performed daily/weekly duties such as delivering mail, packaging membership information, cleaning the entire facility, and taking out the garbage.
• Scheduled mentoring sessions and writing sessions for members of NSAI

Brentwood, TN

• Responsible for selling of products in the home theater/audio department
• Greeted and provided excellent customer service and assistance.
• Occasionally assisted the Musical Instruments department with brands such as: Gibson and Epiphone, Fender and Squier, Marshall, Vox, Boss, and other high-end equipment.

Bachelor Of Science (B.S.), Entertainment Industry Studies

Associate Of Arts (A.A.), Music Business