Zachary Walzer Email & Phone Number

New Haven, CT, US

Hartford, Connecticut, United States

Hartford Marriott Downtown

Shelton, Connecticut, United States

Courtyard Shelton- Went live with mobile key on property, leading team to achieve 94% mobile key sent rate within one month of rollout.- Recovered several thousand dollars in revenue otherwise lost through chargeback claims by knowledge and utilization of Marriott's chargeback guarantee, a privilege earned by exceeding mobile key standards and proper.

New Haven, Connecticut, United States

- Expanded team of two front desk agents to team of six front desk agents and night auditors through careful hiring and selection processes. Onboarded and trained each associate with a mentor-system at the front desk to ensure confidence among team members.- Held regular department meetings focusing on performance development topics such as service.

New Haven, Connecticut, United States

- I achieved working proficiency using EPIC within diagnostic imaging quickly to nearly immediately begin receiving incoming patient inquiries, easing strain on my team.- Supporting diagnostic imaging, I engage approximately 100 patients per day in a fast-paced environment, often assisting patients with time-sensitive requests and special needs.- I manage.

Westchester Marriott, Tarrytown, New York

At Westchester Marriott, I act as front line leader second to the front office manager, managing front desk, At Your Service, bell stand, and concierge associates.- As front office department purchaser, I have become skilled in purchase order creation, receiving, and payment (three-point matching with Pcard and check transmission) using HotShop. Using.

Long Island Marriott, Uniondale, New York

- I suggested and followed through on changes of the Micros ordering system for At Your Service, increasing efficiency of At Your Service when placing Fresh Bites orders. I suggested and followed through on the implementation of the automatic folio-sending system in FSPMS to ensure that guests could check out without interruption.- In several instances, I.

Trumbull Marriott Shelton, Trumbull, Connecticut

Building on responsibilities learned at the Orlando World Center Marriott, I was now also responsible for balancing the end of day Micros POS reports, ensuring that all tenders and discounts were properly documented, and began leadership development as overnight MOD of the 325 room property, providing entrance into the suburban market.

Orlando World Center Marriott, Orlando, Florida

As night auditor at the Orlando World Center Marriott, I ran all daily closing reports for the 2010 room resort, tracked inventory, printed daily arrivals from MARSHA and cleared exceptions, closed shifts and ensured amounts of cash dropped matched PMS input, coordinated with housekeeping to track out of inventory and discrepant rooms, blocked rooms as.

Disney's Art Of Animation Resort

In this guest service representative position at Disney's Art of Animation Resort within the Disney College Program, I began my entrance into the hotel operations field.Introduction to rigorous brand standards, varied guest demographics and party mixes, guest retention and recovery best practices, combined with mixed associate dynamics and work.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), French Language And Literature

Major areas of study included French literature beginning from the medieval period and ending with specialization in comparative review of.

Certificate, Ecornell Voyage Leadership Certificate Program

Certificate, Hospitality And Tourism Management

Hotel And Lodging Management

Relevant coursework: Hospitality field, front office operations, food safety and sanitation, customer service, food and beverage operations.