Zachary West

Zachary West Email and Phone Number

Quality Assurance Analyst @ A1 Development
Near Mall Of Arabia
Zachary West's Location
Austin, Texas Metropolitan Area, United States
About Zachary West

Passionate about delivering exceptional player experiences in the video game industry ๐ŸŽฎ, I bring a wealth of experience in quality assurance, customer success, and technical support. With over 5+ years in roles at companies like VXI Global Solutions, Kabam, 2K, and Blizzard Entertainment, I've honed my skills in cross-functional collaboration, proactive issue resolution, and maintaining the highest quality standards ๐Ÿ†.Throughout my career, I've excelled in nurturing and maximizing customer satisfaction ๐ŸŒŸ, whether it's in delivering top-notch technical support, overseeing quality standards, or spearheading process improvements ๐Ÿ“Š. My commitment to quality assurance and my dedication to leveraging customer feedback and data analysis have consistently driven continuous improvement and exceptional customer experiences ๐Ÿ“ˆ.In the dynamic world of video games, I've had the privilege of working with industry-leading companies like Kabam and Blizzard Entertainment ๐Ÿš€, where I've contributed to the success of titles like Marvel Contest of Champions, World of Warcraft: Battle for Azeroth, Diablo 3, StarCraft II, and Overwatch ๐ŸŒŒ.As someone who thrives on maintaining the highest service standards, I'm eager to continue my journey in the gaming industry, always aiming to provide players with memorable and satisfying experiences while upholding the utmost quality ๐ŸŽฏ. Let's connect and explore how we can create outstanding player experiences together! ๐Ÿ”—

Zachary West's Current Company Details
A1 Development

A1 Development

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Quality Assurance Analyst
Near Mall Of Arabia
Zachary West Work Experience Details
  • A1 Development
    Quality Assurance Analyst
    A1 Development
    Austin, Tx, Us
  • Vxi Global Solutions
    Senior Quality Assurance Analyst
    Vxi Global Solutions May 2023 - May 2024
    I oversee quality standards, performance metrics, and process improvements to enhance customer interactions over social media and community forum channels for a large AR/VR company. I provide feedback, training, and advocate for customer-centricity while collaborating with cross-functional teams to align service with business goals while also providing coaching and mentorship to my direct reports.
  • Vxi Global Solutions
    Quality Assurance Analyst
    Vxi Global Solutions Sep 2021 - May 2023
  • Kabam
    Player Retention Specialist
    Kabam Jun 2019 - Sep 2021
    Kabam is an interactive entertainment company founded in 2006 and headquartered in Vancouver, BC. with offices in Montrรฉal, QC, San Francisco, CA and Austin, Texas. The company creates, develops and publishes massively multiplayer social games (MMSG's) such as Marvel Contest of Champions and Transformers: Forged to Fight for mobile devices.Dedicated to nurturing and maximizing the satisfaction of our valued customers, I excelled in cross-functional collaboration with the Global Teams, account management, proactive issue resolution, and quality assurance. My role ensured the development of long-term relationships, high satisfaction levels, and sustained loyalty. I was adept at leveraging customer feedback, data analysis, and cross-functional collaboration to drive continuous improvement and deliver exceptional customer experiences, all while maintaining the highest quality standards in our customer support operations.
  • 2K
    Support Shift Lead
    2K Nov 2018 - May 2019
    2K publishes titles in today's most popular gaming genres, including shooters, action, role-playing, strategy, sports, casual, and family entertainment.As a Shift Lead, I led by example, ensuring top-quality customer assistance during shifts. I motivated the team, delegated tasks, and resolved issues while ensuring we maintained a positive customer experience. I emphasized quality, coaching team members, and bridging customer needs with management to drive excellence.
  • Blizzard Entertainment
    Associate Game Master
    Blizzard Entertainment May 2018 - Nov 2018
    Creators of the Warcraft, Diablo, StarCraft, and Overwatch series, Blizzard Entertainment is an industry-leading developer responsible for the most epic entertainment experiences. My role was driven by a commitment to excellence and a passion for ensuring the highest quality of customer assistance. I engaged in comprehensive issue resolution, meticulously addressed technical queries and challenges to enhance customer satisfaction. My dedication to quality was evident in my attention to detail and commitment to maintaining our service standards. I actively sought opportunities to learn and grow within the technical support realm, continuously honed my skills to provide top-tier assistance. Through diligent quality assurance practices, I contributed to our team's mission of providing flawless technical support, forging lasting customer relationships, and fostering brand loyalty.

Zachary West Education Details

Frequently Asked Questions about Zachary West

What company does Zachary West work for?

Zachary West works for A1 Development

What is Zachary West's role at the current company?

Zachary West's current role is Quality Assurance Analyst.

What schools did Zachary West attend?

Zachary West attended Austin Community College, Stony Point High School.

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