• Responsible to direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization of 133 stores.• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials. One project alone resulted in a $1.8M savings annually for the organization.• Led the redesign of field reporting structure for the retail organization. Created new roles to better allocate resources and equip the organization to modernize at speed to drive profitable growth. Set up a new communications team and ways of working for the office to communicate centrally to stores. This activity has reduced noise for stores and improved store level execution. • Led activities for work force management time and labor studies. Modeled and applied labor spend to match desired service levels with peak customer traffic. Prioritizing the ability for store teams to engage with customers to serve and sell.• Developed and lead creation of the instore customer experience to leverage best in class customer experience at the enterprise level for all stores. Reimagined and created all training modules and materials to better align with modern learning trends. This model changed how associates interacted with customers to prioritize service over task improving customer experience scores.• Developed implementation plan for backroom receiving and ship from store operations to leverage an 11% savings in efficiency gains and pay off project in under a year.

• Led socialization of market strategy organization with key stakeholders across business to provide informed decision making with data and analytics.• Facilitated teaching/training of realty teams on store evaluation in lease renewals, competitive landscape and closure conversations.• Coordinated with portfolio team and remodel standards team to conduct market-level evaluations for remodel and portfolio decisions.• Led design and build-out of realty dashboard with strategic collaboration with Market Analytics, design team, and real estate portfolio/standards teams.

• Oversaw portfolio of eight stores in Northwest Arkansas area, supervised 3,000 associates, and facilitated generation of revenue exceeding $630,000,000.• Led e-commerce development in process and growth of largest online grocery business in chain.• Managed testing of majority of company innovations including feedback on operational steps, standards, and dialogue on ability to carry to scale throughout chain.• Facilitated collaboration with field teams and key office stakeholders in testing and implementation of automation initiatives to improve labor efficiency in fleet. • Coordinated and executed events throughout year including shareholders, board meetings, media tours, international leadership tours, and visiting CEO's from various companies.• Executed multiple remodel projects in local area from mini one-off projects to scale to chain, to full box end-to-end remodels. Provided insights on efficiency standards of projects for full scale to fleet.• Led market-based leadership development program which resulted in four store managers achieving promotion to Market Manager.

• Led store through 12-week total store remodel incorporating new merchant initiatives and strategies, while still delivering positive comp performance of 2% YOY sales growth during the project.• Implemented management routines to better align store and store operations to drive consistency standards and results.• Implemented store based routines to optimize associate efficiencies that led to a 75% reduction in out of stocks in a six month time frame. • Developed inventory flow process improvements that delivered 15% reduction in Inventory for year.• Facilitated associate development with individual development plans for salaried management team, which resulted in two promotions to store manager and one promotion to co-manager.

• One of 10 Store Directors in the Company to be chosen as a Leadership Academy Cohort Leader.• Led Co-Manager candidates through an intensive 12 week development course to refine skill set needed to effectively Lead Store Operations.• Modeled Best in Class behaviors for Leadership Academy participants.