▪ Deliver daily leadership and strategic guidance to 100+ Crew Members, tracking individual / team performance versus the established standards and ensuring interdepartmental continuity.− Team contributions are instrumental in store #703 being one of the highest grossing locations ($50 million annually) in the region▪ Maintain adequate staffing levels, ramping up as required to offset seasonal fluctuations in demand. − Responsible for interviewing 500+ candidates and selecting and retaining top talent (100+ employees)▪ Conduct comprehensive reviews of the operating procedures to improve workflows and reduce waste. This has included instituting checks and balances to accompany the daily work schedules and streamlining the new hire onboarding process which fast-tracked job readiness. ▪ Prioritize associate engagement by creating positive work cultures and spearheading initiatives that renew employee commitment to individual and team goals, subsequently reducing turnover and the funds allocated to the ‘cost-to-hire.’ Notable deliverables include,− Developing and implementing the first measurable Crew Member training program which tracks new hire progress across all areas of Trader Joe’s operations− Creating and hosting the Trader “Joelympics,” a yearlong series of 12 competitive Olympic-style events designed to boost morale, promote teamwork, and aid in the upskilling / reskilling of talent − Orchestrated a large-scale scheduling overhaul, meeting with over 150 Crew Members individually to identify a balance between business priorities and scheduling preferences▪ Assisted with implementing emergency health and safety protocols and contingency strategies to offset operational and staffing headwinds throughout the COVID-19 pandemic.

▪ Delivered exceptional service at each customer touch point, ensuring repeat patronage. Specific responsibilities included stocking and merchandising, cashiering, receiving, maintaining advanced product knowledge, and adhering to all quality and safety protocols.▪ Gained an advanced understanding of various marketing concepts including product placement strategies, visual merchandising, and loyalty programs. ▪ Served as a change agent, accelerating the adoption to transformations in store operations.

SNAILBOX is "The Snail Mail Subscription Box" -- a monthly subscription delivering the most unique artisanal greeting cards and stationery on the market.▪ Co-founder and owner of the subscription based, greeting card business. The cards are sourced from independent artists and small stationery companies and distributed to clients throughout the country.- Concepted and built business from the ground up- Developed and maintained company branding, including writing and editing of all brand copy- Manage daily operations, including budgeting, product sourcing, and social media marketing