Zachary Anderson Email & Phone Number

Norman, Oklahoma, United States

Norman, OK

• Grown production support responsibilities into additional business unit assuming 30 new applications and platform.
• Coordinated with IT teams to plan and execute a full datacenter move of UAT and production systems with no client impact. This also included a full technology refresh and move to virtualization.
• Coordinated with IT and Product Management teams expanding into a new European datacenter to meet key deliverable for new client contract. New datacenter added 60% new capacity and included moving a core application.
• Instituted formal Release Management process for change control, review, and auditing to meet annual audit requirements
• Grew team to lead Problem Management for client applications and services with responsibilities including incident communication, triage, and coordinating efforts with IT and Development teams to resolve.
• Grew team by expanding into Mumbai, India to meet growing business needs for follow-the-sun production support and growing operational focus. Took leadership of DBA team consolidating production application support.

Norman, OK

• Function as a member of small global team responsible for technical client support to the firms top clients involving daily direct client interaction to resolve client issues and technical questions
• Coordinate with global team members in seamless transitioning of ongoing client issues to successfully implement follow-the-sun support model
• Coordinate with Account Management leads to onboard and troubleshoot new custom implementations to design and implement

Norman, OK

• Create, maintain, and execute 60% of test plans for the next generation product and 15% of test plans for current products
• Design, automate, and implement benchmark and performance analysis tests
• Coordinate testing and development efforts with several teams in a multi-national environment
• Strong working knowledge of RiskMetrics products and services

Norman, OK

• Create, maintain, and execute 60% of test plans for the next generation product and 15% of test plans for current products
• Design, automate, and implement benchmark and performance analysis tests
• Coordinate testing and development efforts with several teams in a multi-national environment
• Strong working knowledge of RiskMetrics products and services

Master Of Business Administration (Mba), Corporate Finance

Bachelor Of Science (B.S.), Computer Engineering

Itil V3 Foundation Certification (2011 Edition), Information Technology Infrastructure Library (Itil)

Onsite Training and Certification for ITIL V3 Foundations (2011 Edition)

Green Belt, Lean Six Sigma

Onsite Training and Certification for Lean Six Sigma Green Belt (40 hours)