• Contributed to updating all client benefit requests on the Gallagher C2MB website platform in a timely manner• Adjusted all client site maps to the current year to help make updates easier to the C2MB platform• Produced surveys and results for clients needing to survey their employees regarding their benefits information• Designed a sample website template on C2MB for clients interested in signing up for the platform• Created step-by-step training materials for a separate department to help speed up the learning process for new employees• Built educational flyers for clients to learn more about using C2MB and Joomag

• Created and handled the annual marketing budget.• Managed the Everett Mall social media channels and created bi-weekly social media content calendars.• Assisted with the 33.4% increase of Instagram reach over one year.• Updated website and other digital platforms daily to keep shoppers up-to-date on all their needs.• Administered over 20 events each year that led additional foot traffic, improved retailer sales, and helped reach property NOI goals.• Partnered with retailers to push sales promotions such as clearance sales, Black Friday sales, and holiday sales.• Analyzed sales data and created monthly sales narratives to help direct my marketing efforts on a monthly basis.• Served on the JLL Season of Serving Campaign Committee in the United States & Canada. Our team brainstormed ideas to help hundreds of shopping centers have a successful three week campaign.• Coordinated the monthly gift card giveaways and social media campaigns on the property level.• Assisted in preparation of retailer memos and announcements to help retailers stay updated on Everett Mall.• Attended community events to help Everett Mall have a strong presence in the community.

● Received the Best Westin Front of House Award, May 2019.● Managed the hotel social media channels on a day-to-day basis.● Created marketing collateral and ensured it adhered to Marriott brand standards. ● Worked with community partners to promote the hotel as a sponsor for local events of up to 500 people.● Collaborated with Field Marketing and Revenue Management to create rate packages for guests to book for events including the Denver Parade of Lights and the professional sports teams home games.

● Received Employee of the Month Award, December 2017.● Managed all front desk responsibilities for 262-room hotel including completion of the daily checklist.● Interacted with all guests in a courteous and professional manner.● Responded to, troubleshooted and resolved issues to ensure the highest level of guest satisfaction.● Recommended top dining, entertainment, and tourist attractions for guests in the Seattle area.● Fostered strong working relationships with the team and demonstrated collaboration on an array of projects.● Anticipated personal needs when working with guests to enhance their experience at the hotel.

● Collaborated with team of employees to prepare for and execute large-scale events at venue for 50-300 guests● Provided logistics assistance before and after events including arranging tables and other set-up tasks● Assisted with guest services including responding to guest questions in a friendly manner and ensuring a high level of guest service● Satisfied customer needs by providing food and beverage service in a professional matter● Also Worked June 2014-August 2014 and June 2015-August 2015