Zach Douglas Email & Phone Number

When not testing software, I enjoy selling things on the internet for profit.

Houston, Texas, Us

• Developed QA group into a structured team and instituted new QA processes and best practices. • Migrated test suite from spreadsheet to Testrail and cut release cycle from a few months to a few weeks.• Created test suites and cases and executed tests for Raven’s Android based hardware device as well as the Windows/MacOS desktop application.• Mentor QA team members and developers• Track issues and utilization in field with Sentry and Google Analytics.

Houston, Tx, Us

SnapStream is the industry-leading solution for recording, indexing, and clipping from TV and video streams used by major news and media agencies, government organizations, and think tanks.• Verified audio/video stream ingestion from internal and external sources, proper transcoding/remuxing of video, and the accuracy of clipped/edited video segments.• Test broad integrations for posting video, live streaming, and storing files with all major social media platforms and cloud storage services (Facebook, YouTube, Amazon S3, MS Azure Blob).• Maintain test environments with local servers/storage/switches and AWS cloud instances.• Lead Agile ceremonies such as running planning meetings and leading sprint demos.• Understand end-user needs and use analytics to guide UX to create more efficient workflows.

Austin, Texas, Us

Mutual Mobile is a software agency focused on creating high end mobile applications as well as solutions for emerging technologies such as Virtual Reality/Augmented Reality and IoT.• Tested mobile applications (Android/iOS) including Under Armour, NBA, and Alamo Drafthouse. • Develop test strategy, test plans, perform feature/regression testing using TestRail.• Lead test teams for mobile projects.• Test VR applications created in Unity for Oculus Rift, Google Daydream, HTC Vive.• Developed User Testing and Motion Sickness Testing protocals for VR experiences.

Austin, Tx, Us

Zenoss is a leading IT infrastructure/ecosytem monitoring platform• Tested the Zenoss suite of products.• Wrote test plans and test cases and coordinated execution of cases with offsite testers. • Maintained test configurations using Docker on RHEL OS with VMware systems.• Tested and improved usability on Control Center, a front end web interface for the platform.

Round Rock, Texas, Us

Dell ADC Product Group creates software to monitor/manage datacenters.• Tested Dell OpenManage Essentials (OME), one of Dell’s most successful enterprise software products. • Developed test cases, test plans, and user stories using Rally, Test Drive, MS Test Manager, and MS Team Foundation Server.• Participated in and acted as Agile SCRUM master. Member of Agile Committee to promote and improve the Agile process at Dell. • Maintained hardware environment comprised of Dell servers, Dell EqualLogic and PowerVault (NAS) devices, switches, and other Dell and non-Dell hardware devices. • Maintained OS environments (Windows/Linux) as well as VMs using VMWare and MS HyperV. • Created white papers and instructional videos for customers. • Helped design usability studies. Recognized as the subject matter expert for usability testing.

BackSpin Records was a record store in Austin, Texas that focused primarily on vinyl record sales.• Oversee budget, purchasing, pricing, advertising, and all other operations at store.• Install and maintain all hardware, software, audio, and network installations.• Maintain store web site and create email and web marketing campaigns.• Hire, train, and mentor all employees.

• Executed test plans and acted as test lead for Motive’s broadband activation and self care software used by millions of broadband customers worldwide. • Maintained a diverse test environment consisting of both desktop and notebook systems; running most all Windows and Mac operating systems while connecting both wired and wirelessly to cable, DSL, and satellite networks. • Worked with and maintained software and firmware versions for a large variety of Customer Premises Equipment (CPE) including cable modems, DSL modems, routers, and wireless devices.• Developed detailed test cases and test plans for all Motive software including CD and web based applications.• Worked on many successful projects for major broadband/telecom companies including AT&T, Verizon, and Telus. Traveled to customer sites to work with customers and oversee testing and deployment of important releases.

• Executed test plans and acted as test lead for Motive’s broadband activation and self care software used by millions of broadband customers worldwide. • Maintained a diverse test environment consisting of both desktop and notebook systems; running most all Windows and Mac operating systems while connecting both wired and wirelessly to cable, DSL, and satellite networks. • Worked with and maintained software and firmware versions for a large variety of Customer Premises Equipment (CPE) including cable modems, DSL modems, routers, and wireless devices.• Developed detailed test cases and test plans for all Motive software including CD and web based applications.• Worked on many successful projects for major broadband/telecom companies including AT&T, Verizon, and Telus. Traveled to customer sites to work with customers and oversee testing and deployment of important releases.

Round Rock, Texas, Us

Senior Support Technician / Portable Early Life Support Technician• Provided technical support for Dimension, Optiplex, Latitude, and Inspiron users.• Promoted to Early Life Support Group and worked to identify, track, and resolve hardware and software issues on Dell notebooks prior to and after their ship date.• Beta-Tested software and operating systems shipped on Dell notebooks.• Provided technical and procedural support for level-one technicians.