Zach Pearson Email & Phone Number

River Falls, WI, US

Minneapolis, Minnesota, United States

• Provide technical support for compliance, legal, and regulatory groups. Manage on-prem and AWS software and hardware required for archiving digital communications, fraud investigations, and broker compliance regulation.
• Guided local and offshore employees, ensuring seamless collaboration, clear communication, and efficientworkflow coordination, achieving organizational goals.
• Oversaw Confluence documentation of systems and KB articles, supporting playbooks and incident resolution.
• Communicated problems and incidents to business partners; walked stakeholders through resolution process, improving partner satisfaction by enhancing understanding of challenges and risks for all audience members.
• Drove vendor-related issues and outages to resolution by troubleshooting and facilitating effectivecommunication between end-users and vendors.
• Enhanced monitoring health checks, mitigating false alarms; implemented proactive alert systems, achievingnotable reduction in incidents and outages while enhancing system reliability and performance.

Minneapolis, Minnesota, United States

• Administered and supported DevOps Tools suite for development and technology teams.
• Led migration of JFrog Artifactory, from on-prem to AWS Cloud, using Helm, EKS, and S3.
• Designed, implemented, and maintained JFrog Xray high-availability cluster.
• Containerized Atlassian products (Crowd, Jira, Bitbucket), using Docker in Apache Meso environment.
• Advocated for adoption of DevOps solutions and practices and onboarding development teams to DevOpspipeline, enforcing versioning, code scanning, and release strategies.
• Authored Bash and Python scripts, along with YAML configurations, to enhance and automate build pipelines for Bamboo and Jenkins, streamlining software development process while enabling consistent deployment workflows.

Minneapolis, MN

Stabilized and improved web performance, as end-user experience lead, while assisting focused-support model groups with technical improvements.Designed, deployed and maintained Tealeaf user experience software helping identify and improve areas where clients struggled with Ameriprise websites.Advised other technical groups on improving their system.

Eagan, Minnesota, United States

• Responsible for managing production operations including managing customer issues, system monitoring, maintaining production infrastructure, and on-call scheduling.
• Manage local and offshore resources
• Improve patch quality and schedule for development and support
• Design and implement Cacti monitoring to track production environment usageWMI and SNMP
• Deployed F5 BigIP load balancer environment
• Transition IBM MQ Manager and JVM’s from Windows to Solaris

Eagan, Minnesota, United States

Oversaw production operations including managing customer issues, system monitoring, maintaining production infrastructure, and on-call scheduling.Worked with Development and Customer support teams to improve patch cycles by prioritizing jira issues important to both Operations and customers.Designed and implemented a Cacti monitoring to track production.

Greater Minneapolis-St. Paul Area

• Responsible for the administration and design of the Windows AD network, PBX infrastructure, including the network and links that support them.
• Managed and implemented a voicemail system upgrade to Avaya Modular Messaging
• Selected as lead project manager to implement Rightfax for the organization
• Implemented, supported, and provided training assistance for Act! For the Web 2006Provided Windows AD and Server administrationProvided support for Avaya Definity G3 phone system, call center and CMS
• Mentored a new help desk employee
• Configured and added a new firewall solution into our network

Greater Minneapolis-St. Paul Area

• Responsible for the support, administration, and design of corporate telephone systems, Exchange servers and data backups.
• Designed, managed and coordinated the telephone system layout for three office locations
• Participated in several major office moves, which included full telephone system setup
• Managed call center programming, including three complete redesigns to allow for continued data gathering and reporting
• Designed and tested Exchange Disaster Recovery Plan for 3 locations
• Performed Exchange migration from WinNT/Exchange 5.5 to Win2K/Exchange 2000

Greater Minneapolis-St. Paul Area

• Responsible for the support of corporate telephone systems and Windows NT.
• Supported the Executone telephone system with call center
• Provided Windows NT server support
• End user support
• Purchaser for all IT related items

Bachelor Of Arts - Ba, Area Of Concentration - Finance

Bachelor Of Arts - Ba, Economics