Zach Pearson Email & Phone Number

River Falls, Wi, Us

River Falls, Wi, Us

Minneapolis, Minnesota, United States

Provide technical support for compliance, legal, and regulatory groups. Manage on-prem and AWS software and hardware required for archiving digital communications, fraud investigations, and broker compliance regulation.● Guided local and offshore employees, ensuring seamless collaboration, clear communication, and efficientworkflow coordination, achieving organizational goals.● Oversaw Confluence documentation of systems and KB articles, supporting playbooks and incident resolution.● Communicated problems and incidents to business partners; walked stakeholders through resolution process, improving partner satisfaction by enhancing understanding of challenges and risks for all audience members.● Drove vendor-related issues and outages to resolution by troubleshooting and facilitating effectivecommunication between end-users and vendors.● Enhanced monitoring health checks, mitigating false alarms; implemented proactive alert systems, achievingnotable reduction in incidents and outages while enhancing system reliability and performance.● Diagnosed and resolved issues in daily batch and ETL processes, enabling smooth operation of data workflows and required system functionality.● Optimized system performance, scalability, and reliability by fine-tuning application configurations, system allocations, and workload.● Scripted, using PowerShell, to:o automate fetching files from AWS S3, including checks for expected files and content, ando pull, decrypt, and validate PST files for ingestion into Veritas Enterprise Vault.● Provided technical leadership for offshore team; mentored junior members on scripting and troubleshooting.● Supported applications via interactive interface, leveraging MS SQL, Oracle, and Postgres; optimized functionality by querying data to diagnose and troubleshoot issues.● Developed and tested backup and disaster recovery strategies, verifying data integrity and availability.

Minneapolis, Minnesota, United States

Administered and supported DevOps Tools suite for development and technology teams.● Led migration of JFrog Artifactory, from on-prem to AWS Cloud, using Helm, EKS, and S3.● Designed, implemented, and maintained JFrog Xray high-availability cluster.● Containerized Atlassian products (Crowd, Jira, Bitbucket), using Docker in Apache Meso environment.● Advocated for adoption of DevOps solutions and practices and onboarding development teams to DevOpspipeline, enforcing versioning, code scanning, and release strategies.● Authored Bash and Python scripts, along with YAML configurations, to enhance and automate build pipelines for Bamboo and Jenkins, streamlining software development process while enabling consistent deployment workflows.● Communicated changes, upgrades, and best practices to internal development customers and leadership, fostering transparency and understanding across organization.● Served as subject matter expert (SME) for tools in DevOps pipeline (Artifactory, Xray, Bitbucket, Jira, Bamboo, Crowd, Sonarqube, Black Duck, Jenkins), and development team’s use of Git / version control.● Managed SSL certificate renewal for websites and applications, minimizing service disruptions through environment testing and following change management processes.

Minneapolis, Mn

Stabilized and improved web performance, as end-user experience lead, while assisting focused-support model groups with technical improvements.Designed, deployed and maintained Tealeaf user experience software helping identify and improve areas where clients struggled with Ameriprise websites.Advised other technical groups on improving their system monitoring by advocating the adoption of advanced monitoring and real user traffic profiling.Created F5 BigIP load balancer solutions using iRules to rate limit bots and aggregators, reducing load and traffic spikes on production websites.Nominated for 2 companywide awards for participation in proactive monitoring and resiliency standards.Designed, implemented, and maintained HP Diagnostic and HP Real User Monitor tools suites to identify memory leaks and issues with Java applications.

Eagan, Minnesota, United States

Responsible for managing production operations including managing customer issues, system monitoring, maintaining production infrastructure, and on-call scheduling.• Manage local and offshore resources• Improve patch quality and schedule for development and support • Design and implement Cacti monitoring to track production environment usageWMI and SNMP• Deployed F5 BigIP load balancer environment• Transition IBM MQ Manager and JVM’s from Windows to Solaris• Develop iRules for security and website enhancements• deCarta mapping/geocoding solutions management• Developed deploy scripts for java war files• Develop and manage Java production environment• Designed changes to comply with ongoing security audits

Eagan, Minnesota, United States

Oversaw production operations including managing customer issues, system monitoring, maintaining production infrastructure, and on-call scheduling.Worked with Development and Customer support teams to improve patch cycles by prioritizing jira issues important to both Operations and customers.Designed and implemented a Cacti monitoring to track production environment usage for environmental forecasting and troubleshooting recurring issues.Developed scripts and tools to sync and automate production environment changes to eliminate the possibility of human errors and provide stable and consistent configurations across environments.

Greater Minneapolis-St. Paul Area

Responsible for the administration and design of the Windows AD network, PBX infrastructure, including the network and links that support them.• Managed and implemented a voicemail system upgrade to Avaya Modular Messaging• Selected as lead project manager to implement Rightfax for the organization• Implemented, supported, and provided training assistance for Act! For the Web 2006Provided Windows AD and Server administrationProvided support for Avaya Definity G3 phone system, call center and CMS• Mentored a new help desk employee • Configured and added a new firewall solution into our network• Implemented new network switches and a wireless solution

Greater Minneapolis-St. Paul Area

Responsible for the support, administration, and design of corporate telephone systems, Exchange servers and data backups.• Designed, managed and coordinated the telephone system layout for three office locations• Participated in several major office moves, which included full telephone system setup• Managed call center programming, including three complete redesigns to allow for continued data gathering and reporting• Designed and tested Exchange Disaster Recovery Plan for 3 locations• Performed Exchange migration from WinNT/Exchange 5.5 to Win2K/Exchange 2000• Supported and maintained three Avaya Definity ECS G3 switches, related PRI's, and the organization call center telephone needs on a 24x7 basis• Implemented, designed, and supported the corporate data backup strategy • Conducted systems administration for Windows 2000/Windows NT

Greater Minneapolis-St. Paul Area

Responsible for the support of corporate telephone systems and Windows NT.• Supported the Executone telephone system with call center• Provided Windows NT server support• End user support• Purchaser for all IT related items

Bachelor Of Arts - Ba, Area Of Concentration - Finance

Bachelor Of Arts - Ba, Economics