Zachary Drago Email & Phone Number

Columbus, Ohio Area

The PSE supports Sales & Customer Success productivity and deal flow by providing engineering support during the pre-sales and sales process, as well as securing the “technical close” in complex solutions. Closely collaborate with the sales, customer success, support and technical teams to ensure proposed deals include technical solutions that accurately address Stackla's customer requirements.∙ Work with potential and existing customers in a pre-sales capacity. ∙ Partner with sales/account executives & account managers to respond effectively to questions, issues and opportunities. ∙ Thoroughly respond to RFIs, RFPs in a timely manner and with high technical competency. ∙ Conduct in-depth functional evaluations of customer requirements and business objectives and translate this to the Solution Architect. ∙ Interface with the services team, articulating customer requirements, to ensure a smooth transition from Sales to Services. ∙ Develop compelling custom demonstrations to highlight product value to specific customers ∙ Identify custom solutions, collect customer requirements and business objectives and liaise/engage with the Solutions Architect to scope the work. ∙ Feedback identified opportunities / limitations of the Stackla Platform to the Product Life Cycle team. ∙ Provide technical/developer support to Stackla's internal teams where needed. ∙ Work closely with current customer's developer resource(s) to successfully implement Stackla.

San Francisco Bay Area

∙ Build a positive image of Stackla's support during the pre-sales stage. ∙ Aid sales in demonstrating a proof of concept to prospects, as well as continue to demonstrate value to new customers. ∙ Setup new accounts and oversee onboarding of new customers.∙ Ensure the customer can extract the most value from the product after purchase.∙ Help implement a solution for each customer’s problems or use case.∙ Help to increase the ‘stickiness’ of Stackla within an organization∙ Develop and maintain relationship with customers, with ongoing consistent communication after handoff. ∙ Provide level 1 support, as well as technical support to customers.

Oxford, Oh 45056

- Sales associate for the Computer Dept. Specializing in Apple and Dell products.- Train faculty on classroom technologies through workshops and presentations.- Fix and replace hardware and software issues for faculty and students throughout the university.- Aided in research and design of promotional materials and resources- both digital and physical.

San Francisco Bay Area

- Community outreach raising awareness of the company’s brand and services.- Recruit memberships through various digital marketing strategies and creative approaches.- Aided in website redesign through user research and A/B testing.

- Support faculty and staff with computer concerns and classroom technology issues.- Document and inform technicians of both hardware and software issues encountered.- Supervise and maintain the computer lab within the business school.- Aid in the training of recently hired student consultants.

- Research and development of iOS educational Applications for Apple Products.- Trained 40+ faculty members and teachers on primary programs that facilitate their classrooms - Hosted workshops and presentations that included training sessions and informative meetings

Bachelor'S Degree, Interactive Media Studies

Activities and Societies: Spectrum LGBTQ Association of Miami University, MU Startup WeekendGraduating from Miami University in May 2014..

Bachelor'S Degree, Interactive Media Studies, A

- Interned with a startup company in and around Silicon Valley - Semester-long immersive program living, working, and studying.