Zach Engle Email & Phone Number

Renton, WA

Provide excellent desktop support for doctors, nurses, patients and all employees of Providence Health and Services through telephone and computer communication.

Sammamish, WA

Tier 3 Support for Xbox LIVE

Redmond, WA

Primarily Support Consumers with Nintendo products connecting to the internet and networks

Redmond, WA

I am frontline support for Office365 and Microsoft Exchange.

Bothell, WA

I map the world.

Provide excellent desktop support for The Boeing Company through telephone and computer communication.

Watched and rated the tracking proficiency of the Xbox Kinect system prior to launch.

Google Contract - technical and customer service support exclusively with the Nexus One.Nexus One Support (Knowledge Team)Provide technical support for users of the Nexus One exclusively.Create and update Knowledge Base articles both internally and for use for the online Nexus Forums.Testing of features to better assist with troubleshooting and resolving.

T-Mobile contract - Tier III Technical Support group who work with unlocked and unsupported T-Mobile data devices, phone as modem support, and grey market devices.; T-Mobile Lead:Provided support for T-Mobile Team Members.Creation, upkeep and training of internal and external Knowledge Base content.Assisted Team Members via phone support and one-on-one.

Coach Agents in the form of one-on-ones and side-by-sides. Facilitate Team Meetings, update Attendance Tracking, take over for sups who are on Vacation to accomplish Core Duties and deliver Scorecards and feedback to agents.Tools:Primus (Internal Troubleshooting data base)Jabber (Internal Instant MessengerIHLR (Used for real time phone system.

Provided Tier III SupportProvide excellent customer service by supporting all "unsupported", "non T-Mobile branded" devices, including; Mobile Email, Multimedia Messaging, Internet Connectivity, Phone as a Modem and more.Calls per day ranged from 7 to 35 per day with an average handle time of 10 minutesPeer Mentor:Support my peers by educating and.

As a Profile Analyst we dealt with the Business Care Manager in the creation or customization of corporate and small business Premier sites designated specifically for that company according to their contract with AT&T. Created manager level user logins and passwords while designating the restrictions shown in the contract.Analyze submitted tickets which.

Assisted in the delivery packages during the winter season.Supported the driver with large deliveries.Tools: Hand Truck/DollyHeavy Lifting Technique

Roof Safety MonitorEnsured the employees were complying with Labor & Industries safety regulations on the job sites.Provided the employees with up-to-date Material Safety Data Sheets for all chemicals used.