Zachery Stampley Email & Phone Number

Essex, Md, Us

Essex, Md, Us

Baltimore, Maryland, United States

Washington Dc-Baltimore Area

- Lead and build a team of about 60 passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery- Drive total store sales, understand needs for sales growth and how the service team contribute to and impacts total store profitability- Anticipate staffing needs, talent plan and recruit – both long and short term- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).- Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches and events- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment- Address store needs (emergency, regulatory visits, etc.)

Baltimore, Maryland Area

- Formulate, implement and execute highly effective merchandising plans for the store in order to increase sales and maintain an appalling presentation- Plan and Supervise the execution of promotional and marketing signing around the store- Design the merchandise layout, taking in consideration the store promotions and seasonal sales; creating a warm, friendly and approachable atmosphere for the customer- Ensure productivity and highly quality final presentations- Pro-actively address critical issues to complete the process on time and conserve the brand- Maintain an effective and clear communication with the department leaders and executives about transitions and store processes- Responsible for training new team members- Control multiple fixture and tools to execute planograms to the company standards

Towson, Maryland

Job focused on sales and costumer relations. Responsible for daily sales, store organization, costumer greeting, suit fitting, and sales promotion of the brand's wardrobe.

Towson, Maryland

Promoted to a Senior Customer Service Associate as a store key holder and managerial duties. Managerial duties included: - Weekly operations reports, - Weekly gap analysis- Responsible for daily returns- Responsible for store cash register and daily deposits- Daily Sales Reports

Towson, Maryland

Helped with busy prom season for men's clothing store. Responsible for:- Managing cash register- Costumer service- Able to provide information on suit/tux availability and pricing- Setting up wedding groups for tux rental- Tuxedo fitting

Bachelor’S Degree, Sports Management, Business Administration

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: BaseballBusiness Administration A.A. student who was part of the Essex Baseball team from August 2012 to May 2014

High School Diploma