• Identified and deployed new processes and systems that eliminated bottlenecks between the customer and company manufacturing services.• Lead process improvement sessions to reduce the resolution time for tickets resulting in 10% improvement in customer satisfaction within the 90 days of the roll-out.• Lead project initiative to identify gaps and enhance process workflow between customers and manufacturer which lead to increased efficiency of handling orders and operations cost reduction.

• Lead design sessions with the marketing team to revamp company websites to enhance customer shopping experience and increase online sales by 10% within 3 months.• Responsible for development, testing and re-launch of the company’s primary eCommerce website utilizing React.• Employed best coding practices and implemented new object-oriented system design that resulted in dramatic improvement in customer’s shopping experience and uptime of over 99.99%.• Secured and implemented new technologies to help improve the day-to-day business operations.• Partnered closely with business users to design, develop, and rollout Google Analytics for timely analysis of customer web session visits data, which resulted in 5% increase in sales.

• Responsible for developing a full-stack web application utilizing Python, Django, HTML, JavaScript, and CSS. • Redesigned the applications database and backend functionalities that resulted in 25% decrease load time and increased visualization of data stored which benefited key business users. • Developed, and implemented Stripe’s payment API onto the web platform to streamline a subscription model and user accessibility. • Partnered closely with business users to create dynamic dashboards for easy access to data using graphs for better and faster decision making by using Chart.js, Python, and Django. • Recognized by executives for completing assigned projects in timely manner and within the budget.

• Installed televisions, internet, surround sound, security, phone, and home automation systems. • Worked closely with clients to fulfill their requests and ensure their satisfaction. • Aided in the acquisition of new clients to help bring in more business.