Zach Young Email & Phone Number

Boston, Ma, Us

• Lead team responsible for the Zagster and Pace bikeshare mobile apps (iOS and Android)• Managed biweekly sprints as Product Owner in an Agile environment using Clubhouse• Storyboarded ideas with the product, sales, and marketing teams and oversaw theimplementation of those ideas and feature requests• Increased NPS and CSAT scores by using A/B testing and iteration to improve ridereducation and satisfaction• Captured customers feedback through our beta program and user testing, and convertedfeedback into app improvements including faster failover for bluetooth issues• Reduced user frustration with the hardware/software interaction around our bluetoothlocking system, the bikes, and the mobile application using data from multiple sourcesincluding bug tracking, user feedback, and ride data• Took on additional duties due to restructuring, notably design on the Pace app (makingwireframes, high fidelity mock ups, and final designs to pass off to the engineering) whilealso working as Mobile Product Manager• Tested new features and ran testing sessions prior to biweekly iOS and Android updates

Boston, Ma, Us

•Storyboarded ideas with the sales and marketing teams and oversaw the implementationof those ideas and requests• Ran user testing sessions for a new photo storage / social network and helped road mapproduct updates for an MVP launch• A/B tested various layouts and modules raising print conversions .7% totaling $25,000 inincreased revenue in it's first quarter after implementation• Developed feature updates for our photo delivery app using Ruby on Rails and Javascript• Created a system for race participants to share photos directly from Tough Mudders andsimilar events in real-time and helped train the experiential team and deploy it in the thefield• Ran weekly development sprints in JIRA and design sprints in Trello• Compared the financial and technological consequences of several methods ofimplementing a "print my photo" option and chose one that provides a small but growingrevenue stream at minimal cost to Gameface• Helped build relationships with race directors and sponsors in order to build features thatwould benefit their organizations• Mentored and coached employees helping build their career path and empowering themto have more creative contributions to the company outside of their job title• Created a photo processing and uploading workflow that allowed our team to deliver over500,000 photos a week to our users with a 72 hour or less turnaround time

Boston, Ma, Us

Orange, Ma., Us