- Exercised independent judgment and discretion in managing changes to client/server and application delivery systems,resolving outages, and coordinating projects.– Led small teams to enhance scalability, flexibility, and management of client/server systems and basic network infrastructure.– Designed and reviewed distributed Microsoft Windows infrastructure.– Provided support for administering, monitoring, and troubleshooting Windows 2019 Active Directory, Microsoft Exchange 2013/2010, and mail gateways in a distributed Exchange environment.– Supported Citrix and VMWare ESXi servers, including Cisco UCS Blade Servers and Fabric Interconnects.– Managed and monitored Windows OS servers, applying security patches according to defined schedules.– Troubleshooted Group Policy at all levels– Provided leadership and guidance to network/systems teams, acting as technical POC for technicians.– Installed, configured, and maintained organization’s client/server systems, ensuring deep understanding of system networks.– Designed client/server systems, managed documentation, and over sought change management.– Monitored and resolved service anomalies, security breaches, viruses, and system abuse, following industry-recognized corrective actions.– Performed routine maintenance and upgrades on client/server systems hardware and software.– Established department policies and procedures for client/server systems and application delivery infrastructure.– Participated in developing, testing, and implementing disaster recovery procedures for critical systems.– Maintained inventory of all client/server systems hardware, software, and peripherals, implementing a DCIM system for tracking physical data center hardware.

▪ Configure and deploy hardware and software solutions to aid in campus operations▪ Administered Windows and Linux servers, Networking, Active Directory, print administration using Print Cut NG▪ Maintain MDT server using WDS for imaging physical workstations▪ Develop OS image for desktop virtualization to terminal workstations▪ Maintain network and system management platform (PRTG)▪ Deploy network administration software for the management of TCP/IP, DNS, and LAN/WAN▪ Deploy DevOps source code control & software engineering tracking system (GitLab)▪ Provide high level support for a diverse range of Faculty, Staff, Students on campus

▪ Assisted the Systems Engineering department with network maintenance, diagnosis, and implementation.▪ Assisted Senior Systems Engineer with the configuration and deployment of network switches across campus▪ Diagnosed and resolved issues relating to campus wireless system using advanced networking tools▪ Worked on several special projects to improve network performance.

Check-in computers and perform relevant diagnostics for repair. Identify hardware issues caused by component failures using approved Apple diagnostic tools. Perform repairs on iPhones, iPads, Watches,AirPods, and Mac computers. Assist customers with new computer/accessory purchases and hardware, software, and account issues. . Earned Apple Certifications for All iPhone, Mac, and wearable devices. Assisted clients with issues via ticket help desk and provided onsite solutions such as site wiring and hardware instillations.

Preform difficult repairs on consumer electronics ranging from iPhones, iPads, Mac computers, Windows computers, Gaming consoles, Samsung devices, and wearables (Smart Watches), as well as manage inventory levels for the front of house.