Zach Lyon Email & Phone Number

Lake Forest, Ca, Us

Irvine, California, United States

Irvine, California, United States

Assisted customers with installing, configurating, and troubleshooting software and hardware Diagnosed and resolved technical issues including complex network configuration Followed up with clients to ensure functionality and peak performance Documented technical knowledge and interactions for tracking and reporting Effectively mentored new hire support specialists Collaborates with engineering teams and software partners to resolve complex issues

Mission Viejo, California, United States

Built relationships and translated the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors to drive member acquisition and retention. Delivered successful guest and member engagement, and attainment of sales revenue goals.Toured potential members through the club and described the facility, equipment, services and amenities that directly tied back to their individual fitness needs and goals.Partnered with management to provide a best-in-class, member-centric experience that strengthened member relationships and built member retention.

Newport Beach

Provide technical support for back-end application and IT infrastructureParticipate in the implementation of new platforms and application technologies in accordance with established project management methodologiesSupport business disaster recovery, perform weekly system backups, and maintain business continuityCreate databases and spreadsheets to improve inventory management, and reporting accuracyRespond to, resolve, and minimize adverse impacts to the business caused by errors in the IT infrastructure and find viable solutions to prevent reoccurrence of related incidents Maintain an awareness of current security threats, vulnerabilities, risks, and associated technical counter-measures, and security best practicesSupport in the creation and updating of process documentation, vendor interface for support and information gathering, system patching, application upgrades, coordination of deliverables with users and business groups, and after hours supportImprove workplace communication channels; designated as primary liaison between departments, clients, and vendorsIncrease office organization by developing more efficient reporting/documentation systems and customer database protocols

Rancho Santa Margarita, Ca

Recommended and helped customers select appropriate data based on their needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.Provided thorough support and problem resolution for customers.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Trained new employees and explained protocols clearly and efficiently.Conducted business to business telephone sales.Negotiated prices, terms of sales and service agreements.

Supervised 20 Help Desk analysts in a call center environment.Created, implemented, and trained users on custom software applications. Performed all day-to-day supervisory duties for call center.Presented outsourcing advantage presentations to top clients, including Mitsubishi, Boeing and CBS Television.

Created databases and spreadsheets to improve inventory management and reporting accuracy.Assisted in all areas of administrative work including data entry, customer care and vendor response.Improved communication efficiency as primary liaison between departments, clients and vendors.Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

It Diploma Program, Computer Information Systems, 3.81

Completed Diploma Program focused on the following certifications: Comptia A+ Comptia Security+ Comptia Network+ Cisco Certified Network.

Associate Degree, General Studies