Zach Mcelroy Email & Phone Number

Tampa, Florida, United States

• Provided remote support for PACS radiology software and related database• Diagnosed and troubleshot client reports of software malfunction• Walked users step-by-step through resolutions• Documented and tracked cases, resolutions, and client communication• Managed accounts of several hundred users• Installed, configured, and maintained PACS applications• Trained end-users on the functionality and best practices of the software• Collaborated with Development on resolving complex technical issues• Maintained communication with other departments to address generalcustomers needs, and improve the usability of the product• Provided on-call after hours support when needed

Tampa, Florida, United States

•Used CRM software to manage customer interactions and track an average of600 leads a week•Possessed extensive knowledge of general automotive mechanics, and becamewell-versed in Honda’s models, features, and specifications•Set appointments and provided individual consultations to help determinewhich vehicle best suits their needs•Used internal software to track vehicle inventory, ensuring data isup-to-date•Coordinated with Sales Managers to streamline business negotiations

Tampa, Florida, United States

•Moderated user-generated content on various social media platforms•Responded to queries regarding moderation decisions•Assembled and maintained fleet of 50 workstations on local network•Became proficient with the internal proprietary software•Partnered with Development to improving workflow efficiency

Boca Raton, Florida, United States

• Inspected Google search result quality and relevance in relation to given queries• Scrutinized webpage/website trustworthiness and authoritativeness using research• Provided transcription verification of audio clips of dialogue• Determined most helpful location results given GPS app queries• Filtered inappropriate and/or irrelevant YouTube content for given queries

Boca Raton, Fl

• Analyzed patrons' requests to determine needed information, and assisted in locating that information.• Searched standard reference materials, including online sources, to answer patrons' reference questions.• Taught library patrons basic computer skills, such as searching computerized databases.• Located unusual or unique information in response to specific requests.• Responded to customer complaints, taking action as necessary.• Organized collections of books, publications, and other reference materials for convenient access.

Doral, Fl

• Received and filled telephone orders for parts.• Filled customer orders from, and took inventory of, stock.• Prepared sales slips and received payment / obtained credit authorization.• Determined shipping method for materials using knowledge of shipping procedures, routes, and rates.• Packed, sealed, and labeled goods for shipping, using work devices.• Composed and edited images of products for online sale.