Zach Mcelroy Email & Phone Number

Tampa, Florida, United States

• Provided remote support for PACS radiology software and related database
• Diagnosed and troubleshot client reports of software malfunction
• Walked users step-by-step through resolutions
• Documented and tracked cases, resolutions, and client communication
• Managed accounts of several hundred users
• Installed, configured, and maintained PACS applications

Tampa, Florida, United States

• Used CRM software to manage customer interactions and track an average of600 leads a week
• Possessed extensive knowledge of general automotive mechanics, and becamewell-versed in Honda’s models, features, and specifications
• Set appointments and provided individual consultations to help determinewhich vehicle best suits their needs
• Used internal software to track vehicle inventory, ensuring data isup-to-date
• Coordinated with Sales Managers to streamline business negotiations

Tampa, Florida, United States

• Moderated user-generated content on various social media platforms
• Responded to queries regarding moderation decisions
• Assembled and maintained fleet of 50 workstations on local network
• Became proficient with the internal proprietary software
• Partnered with Development to improving workflow efficiency

Boca Raton, Florida, United States

• Inspected Google search result quality and relevance in relation to given queries
• Scrutinized webpage/website trustworthiness and authoritativeness using research
• Provided transcription verification of audio clips of dialogue
• Determined most helpful location results given GPS app queries
• Filtered inappropriate and/or irrelevant YouTube content for given queries

Boca Raton, FL

• Analyzed patrons' requests to determine needed information, and assisted in locating that information.
• Searched standard reference materials, including online sources, to answer patrons' reference questions.
• Taught library patrons basic computer skills, such as searching computerized databases.
• Located unusual or unique information in response to specific requests.
• Responded to customer complaints, taking action as necessary.
• Organized collections of books, publications, and other reference materials for convenient access.

Doral, FL

• Received and filled telephone orders for parts.
• Filled customer orders from, and took inventory of, stock.
• Prepared sales slips and received payment / obtained credit authorization.
• Determined shipping method for materials using knowledge of shipping procedures, routes, and rates.
• Packed, sealed, and labeled goods for shipping, using work devices.
• Composed and edited images of products for online sale.