Zach O'Donnell Email and Phone Number

We are a team of highly skilled producers, organizers, and casters who want to bring the quality ofprofessional eSports to the amateur scene. We have developed a series that allows amateur players and teams to experience what it is like to be in professional eSports.I saw a gap in the eSports industry, there are no leagues for amateurs that offer the same professionality,quality, and excitement as professional eSports. So, the Swag Life Series (SLS) was created. With high quality andengaging broadcasts of games to in-depth stats for participants, we have been able to provide the look and feel ofbeing part of a professional league to all players.▪ Developed a website for players and spectators to see schedules, stats, teams, and more.▪ Built a technology stack and studio to provide a high quality in-person live broadcast of games.▪ Built a Discord bot utilizing python, MySQL, and multiple APIs to help organize and run tournaments, collectpayments, and integrate into the SLS website.▪ Utilized multiple social medias to reach out to potential teams to play in the SLS.▪ Growing an online community of players and spectators.▪ Optimizing stat collection and presentation from matches played.▪ Creating open and professional communication pipelines for all involved in the SLS.

▪ In charge of HR/bookkeeping related tasks such as hiring new employees, payroll, and generation of 1099s.▪ Assess the business needs and develop tailored software to fill efficiency gaps.▪ Contacts businesses and individuals via cold or warm calling to add new teams to our league.▪ Motivates and trains employees to maximize team productivity.▪ Collects, arranges, and inputs information into the database system.▪ Pilot automatic payments for players to ease our workload of our staff.▪ Enhance operational performance and reduced labor expenses by developing and optimizing standardpractices.

• Collaborated with stakeholder groups across the organization to ensure business and technologyalignment.• Used brainstorming sessions and wireframes to build out requirements for an improvedimplementation of accruals and payroll input.• Developed innovative method of payroll input to improve the user experience.• Translate stakeholder requirements into tangible deliverables such as user cases, user stories, andworkflow/process diagrams.• Worked closely with the head of internal operations and vice president to problem solve andidentify workflow improvements.• Created and updated detailed documentation of current and future software implementations.

Image and direct incoming requests for Annuity and Life products to proper business areas while ensuring the quality of the requests are the same or better than how they were received. Driven by a customer focus to make sure the customer’s request are processed quickly and accurately the first time through service level agreements and turnaround times. • Developed a report to highlight associates’ monthly work completed paired with their error rate.• Used Alteryx to combine and analyze multiple relevant data sources. • Presented the consolidated error report with analysis to management and developed a measurable action plan to reduce associate error rates and boost individual production where necessary. • Built a web application to automatically generate tickets for the Employee Engagement Committee’s recognition program.• Utilized Alteryx, JavaScript, HTML, and CSS to automate processes and analyze large amounts of data.• Developed an automatically generated rotating work schedule for associates.• Built on an optimized algorithm that considers associates’ trained skills and ensures their exposure to all team functions.• Member of the SharePoint/Metrics committee tasked with re-thinking the way we track our work to standardize and improve productivity. • Create spreadsheets and graphs to provide data driven recommendations to leadership to improve the customer experience by reducing turnaround times.• Pilot new workflows to improve efficiency and promote continuous improvement.• Utilize time management to ensure all work is complete within SEC regulated service level agreements.• On average, process over 6,000 requests a month at an over 99% accuracy rate.

• Helped students with finding housing and roommates. • Planned and ran programs such as Take Time Before You Sign that Lease and other activities. • Assisted with everyday office operations.

• Helped students with questions on in-class work.• Held office hours in which I helped with class projects and general questions.• Helped the professor conduct class, proctor tests, and with grading.

Attend University and Student Sponsored events to interact andcommunicate with peers to promote a positive social atmosphere.Assist in planning and monitoring of student safety during and after events.Plan and supervise large scale events.Head of the social media advisory board.

Walk this Way is a program that reminds students to be safe, quiet, and respectful when traveling through residential neighborhoods in Amherst.• Led data collection and analysis regarding hundreds of students a night in residential areas.• Helped lead meetings for the Walk This Way Team.• Met with residents to discuss collaborative measures to improve relationships with students.• Communicated with students as they are leaving campus to be considerate of neighborhood residents.• Launched Party Smart Registration Pilot Program.• Registered over 150 parties in the first semester.• Resulted in a reduction of nuisance reports and 0 citations or arrests at registered parties.