● Exchange Online / Office 365 planning, support, and maintenance with a key on Account Provisioning● Active Directory support and Administration in Azure (PIM, Group Policy, Permissions)● Execute, manage, and lead Office 365 migrations for Microsoft external clients - from 1,000 to tens of thousands of seats● Troubleshot and customized Office 365 applications including Word, Excel, One Note, Outlook, PowerPoint and Yammer● Performed Office 365 training for new hires and new team members● Developed and assist clients with configuration of PowerShell scripts for administration and automation● Fostered and maintained effective working relationships with a variety of external teams including Engineering, Marketing, Department of Enterprise Services and all levels of Tier 4 support● Performing discovery, analyzing, documenting, and communicating the Onboarding process for the development cycle in line with Microsoft planned releases

● Solved clients Modern Workplace technology and business challenges by identifying, designing, and proposing adequate Microsoft solutions including Azure Virtual Desktop (AVD), SCCM and InTune● Served as a Cloud Desktop Architect to design and implement both Personal and Pooled Host Pools in Azure to support a remote workforce in gaming industry across 29 different properties● Designed and Deployed FSLogix profile containers for Pooled Host Pools using Azure Files● Employed a "client-centric" approach and delivery excellence, fostering an environment for cross-departmental collaboration● Championed different commercial models and outcomes for our clients with a focus on Azure Virtual Desktop● Leveraged offshore and near-shore sales, solutions, and delivery capabilities to produce results with excellence● Partnered with other Solution Areas, Advisory and the Innovation Studios to create and position competitive propositions and compelling experiences in the market● Led with a diverse and growth mindset, Avanade values, and a strong focus on the development of your team and those around you, embracing a growth mindset wherever possible● Led Global, Area, and Regional Executives for the Solutions Architecture and Sales teams to achieve both strategic and operational targets for global growth● Conducted area planning, pipeline development, complex channel management, strategic deal shaping, bid management, and on-going pre-sales effectiveness program focus, partnering with, coaching, and managing our Area and Regional Modern Workplace Solution Area Leads

I helped customers realize their end user productivity potential securely through Microsoft Modern Workplace solutions. I was highly focused on supporting the execution of our Microsoft Modern Workplace through coaching our pre-sales teams, participating in our largest opportunities and helping build our offerings. This role was also one of thought leadership delivering insights to customers through internal and external customer events.What I did on a daily basis...• Enabled the execution of our Modern Workplace go to market strategy by identifying our largest, ideal customer targets and coordinate the alignment of the Microsoft field partnership in relation to Office 365 and Enterprise Mobility and Security (EMS)• Coached our pre-sales team to engage with customers that are new to Office 365 and EMS by introducing the technology benefits and Softchoice service capabilities through our End User Productivity Point of View, followed by developing a deployment and adoption roadmap that met our customer’s business and technology goals• Supported the opportunity to expand our customers’ use of Office 365 and Azure, responsibilities include the preparation of customer roadmaps, developing and delivering webinars and presenting at marketing events, participation in quarterly reviews, and to work with the Keystone engineers to facilitate mentoring sessions as required for each Keystone (managed service) customer• Provided experience based input and to the direction of Softchoice’s End User Productivity strategy and help to shape the future our cloud business• Worked with the Practice Leadership to evolve existing offerings and create new ones aligned with our strategy. Participate in the strategy and offerings for creating vertically aligned solutions

Built Hitachi Solutions Microsoft Modern Workplace suite of solutions forkey customers across North America to include Windows 10, OfficeProPlus, and Enterprise Mobility and Security (EMS).Used a strong technical skill set combined with strong customermanagement skills to show customers the value of a Modern Workplaceand the built-in efficiencies with a focus on Cloud and Desktop Security.Led customer interactions, development of demos, Proof of Concepts,and Strategy Briefings to support the sales process.Designed and led the technical solution implementation includingPlanning, Deployment, and continued Operations of the ModernWorkplace.Developed the General Data Protection Regulations (GDPR) practicewhile evaluating customer's readiness and compliance on a case bycase basis.Designed and implemented Active Directory solutions for customerswhile owning Managed Services operations.

Primary responsibilities to onboard State and Local government andDepartment of Defense customers into the Microsoft Cloud and to staywithin budget and on time.Led a team of 4 Senior Consultants to deploy 120,000 seats of Office 365E5 licenses at the State of California including a ProofPoint transition toExchange Online Archiving. Primary point of contact for Engineeringand the State of California's Program Management Office.Led a team of 3 Senior Consultants to deploy 45,000 seats at the State ofMinnesota on a shoestring budget. Worked countless weekends toensure the Project timeline was met and built trust within the State ofMinnesota to allow our Microsoft team to complete state-owned tasks.Onboarding Manager for the Department of Justice and FBI tasked withensuring 17 divisions developed, deployed, and activated Office 365government licenses in a timely manner while in full compliance ofFedRamp Certification.

Designed, deployed, and operations manager for global systems tosupport Office 365 onboarding and license assignment to drive activeusage.Spearheaded Microsoft's efforts around geographical data storage witha focus on EU Model Clauses which became a pillar in Microsoft's GDPRroad map.Built and maintained Azure platform for Office 365 Network Analysis Toolrunning VisualRoute to assist customers in evaluating the current state oftheir network and where improvements were needed to support theMicrosoft Cloud Services.Managed and delivered design of Starbucks retail store desktop/laptopfor Store Manager and Assistant Store Manager during a 9 monthproject.Compiled and drafted operational reports every week and executivelevel reports every two weeks to ensure communication lines were openand all parties involved were up to date on progress.Established project control procedures including project forecasts andcash flow projections based on active usage.

Hosted Fortune 500 companies for strategy briefings as a way to drivefuture engagements.Prepared and led Architecture Design Sessions to meet customer goalsand mitigate risk during the course of an active project.Built and controlled Proof-of-Concept workshops for knowledge transferand to prove out customized solution including demonstrations andin-depth training sessions.Proposed technical feasibility solutions for new functional designs andsuggested options for performance improvement of technical objects.Ensured network, system and data availability and integrity throughpreventative maintenance and upgrades.Delivered Active Directory Services Notes from the Field andTroubleshooting courses worldwide for 18 months.Managed creative projects from concept to completion whilemanaging outside vendors.

Designed, developed and tested critical hotfixes for Windows and SMS 2.0 products.Responded to customer requests via telephone, email, and onsite work.Performed initial problem assessment and analysis to begin researchprocess in order to determine the scope of work and resources requiredto find a final resolution.Monitored debugging process results and investigated the causes ofnon-conforming software.Trained junior members of Escalation team on C and C++.Developed technical solutions to diverse operational problems.Managed team of 6 personnel focused on implementing resolutions tocomplex Windows NT 3.51/4.0 Domains and Networking issues.Monitored network performance and provided network performancestatistical reports for both real-time and historical measurements.Established compatibility with third party software products bydeveloping program for modification and integration.

3rd Class Petty Officer - Lithographer