Zach Puplis Email & Phone Number

New Buffalo, Michigan

New Buffalo, Michigan

If front desk is the brain of the hotel, housekeeping is the hands and feet. We are the ones who carry out the requests. In my role, I coordinate the day-to-day logistics of deliveries and which rooms to clean & when. I am also the liaison between housekeeping and front desk to keep information flowing smoothly both ways. Lastly, as resident Excel guru, so I am tasked with regularly updating graphs, logs, and more.

New Buffalo, Mi

As a part of the employment team, I made internal and external job offers, assisted with group interviews and job fairs, completed verifications of employment, and more. I helped develop a team of superior employees to provide our guests with the best possible customer service experience. Completed behind the scenes work to make sure that our new property in South Bend opened smoothly.

New Buffalo, Mi

As a front desk supervisor, I recruit, lead, motivate, empower and coach employees/agents, manage day-to-day hotel operations, and receive any guest requests, complaints, compliments, or concerns. In addition, I balance room inventory and occupancy rates to achieve optimum capacity and minimum perishability, disseminate information about promotions, events, entertainment, and SOPs through a weekly publication, and monitor the hotel for any strange occurrences.

New Buffalo, Mi

The front desk is the brain of the hotel. We direct the movement of people, things, and information throughout the hotel to better serve the guest. As a front desk agent, I processed guests in and out of the hotel as well as received any guest requests, complaints, compliments, or concerns. I also compiled financial reports and reconciled guest accounts in preparation for the nightly audit.

New Buffalo, Mi

The cage is the heart of the casino. We disperse the lifeblood (money) to all departments. Just like a human without a heart, a casino without a cage cannot survive. As a cage cashier, I processed monetary transactions for both external and internal customers.

Stevensville, Mi

Your Helpful Hardware Man! I served customers in a variety of different ways: -Interpreted and identified customer needs -Recognized learning opportunities and educated customers on products -Informed customers of current trends -Suggested promoted items, charitable donations, corporate programsI maintained the store through inventory replenishment, visual merchandising, and defectives management.I practiced supply chain fundamentals: inventory… Show more Your Helpful Hardware Man! I served customers in a variety of different ways: -Interpreted and identified customer needs -Recognized learning opportunities and educated customers on products -Informed customers of current trends -Suggested promoted items, charitable donations, corporate programsI maintained the store through inventory replenishment, visual merchandising, and defectives management.I practiced supply chain fundamentals: inventory management, ordering, receiving, and warehousing.Finally, through all of this, I developed customer service skills, team working talents, multitasking, and adaptability. Show less

B.A., Supply Chain Management, Hospitality Business, Spanish

Activities and Societies: Saint John Church and Student Center, MSU SpeakSmart-Toastmasters International, Research Assistant for Dr..

Education record

Activities and Societies: Lancer Marching Band, Wrestling team, Track team, National Honors Society, Musical, Forensics