Zach Sechler Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Developed a strategic sunsetting and migration program for Poppulo’s core proprietary software. Evaluating and segmenting 3000+ clients utilizing 40+ data points into 14 cohorts to deliver white glove service to promote customer retention and reduce security vulnerabilities.• Collaborated cross functionally with individual contributors to executive leadership to establish an external and internal communication strategy, LOE for internal services teams, workflows for Technical Support, Customer Success, Sales, and Professional Services, Customer Success talk tracks, Salesforce custom tracking for progress to ensure timely execution of plan.• Generated and documented a scalable repeatable model for future sunsetting initiatives.• Drove SKU rationalization initiative defining RACI, governance, taxonomy, and hierarchy. Consolidating 400 SKUs to 80 allowing for increased accuracy and turnaround by 150% for quote generation for expansion, upgrade/convert, and renewal sales opportunities.• Rapidly onboarded to the technical program management function (TPM) and associated processes across a diverse set of programs while creating a “team mentality” with all TPM members through a transparent and direct approach.

Denver, Colorado, United States

• Reduced implementation time by 44% for SMB customers with revised SMB services offerings and delivery methodology• Produced an average of 9.12 on customer PS CSAT and a 35% average margin 2018 through 2020 pandemic.• Management of Project Managers, Application Developers, Client Design, System Engineering, and Managed Services, consisting of 50+ stateside and international team members• Functioning as executive sponsor and senior escalation point for customer engagements.• Leading services scoping for enterprise opportunities, including EY, Bank of America, United Airlines, AT&T, Amazon, Royal Caribbean Cruise Lines, Norwegian Cruise Lines, PayPal, Orlando Magic• Leading all aspects under project delivery with overall goal of building deep and highly referenceable customer relationships, including forecasting, strategic planning, project management, and product release preparation and enablement• Led professional services integration activities for SmartSpace PLC and Poppulo acquisitions.• Preparation of GAP analysis for enterprise clients for migration to cloud/SaaS to ensure clients are successful.

Greater Denver Area

• Promoted after 1 year to lead 3 teams with 30+ members while producing $12M in one-time PS revenue.• Cross departmental collaboration with leadership, including Executive Team, Sales, Customer Success, and Customer Support to refine and improve the customer journey.• Successfully developed Managed Service offerings for SMB and enterprise clients to generate a new line recurring revenue.• Defined key metrics from Vista and TSIA best practices to drive employee performance.

Greater Denver Area

• Promoted from individual contributor to lead team of 15 in-house PS developers.• Developed processes to concurrently implement 70+ enterprise projects.• Redefined PS time entry to TSIA standards that created clear, objective goals for team members for billable, utilization, productive, and admin time which increased revenue generating hours by 10%

Greater Denver Area

• Increased Application Services Team engagement or eNPS score from 17.5 to 61.9 in one year.• Maintained annual Application Services billable utilization of 70%+• Collaborate with sales teams for Application Services pricing proposals and service scoping assumptions for statement of work preparation.

Greater Denver Area

• Architected and implemented over 200 multi-site implementations of FWI’s suite.• Top billing team member 2.5 years in a row before promotion• Integrated with 40+ 3rd party software platforms and data sources to create interactive, impactful signage.

Denver, Co

Bachelor Of Science In Business Administration, Marketing

Certification, Graphic Design And Web Design Certification