Zach Sims, Cissp Email & Phone Number

Birmingham, AL, US

Birmingham, Alabama, United States

As an accomplished vCISO, I help organizations craft and implement security strategies that align with their business needs. With a deep background in regulatory compliance, risk management, and security program development, I focus on protecting sensitive data and systems while driving business success.What I Bring to the Table:Strategic Planning &.

Birmingham, Alabama, United States

• In my role as an Information Technology Support Manager at Hoar Construction, I led a dedicated team responsible for delivering comprehensive IT support and services. Key responsibilities included:
• IT Support Operations Management: Ensured high levels of service availability and performance, reducing downtime and enhancing user satisfaction.
• Systems and Infrastructure Oversight: Directed the implementation, configuration, and maintenance of IT systems and infrastructure, including servers, networks, and software applications.
• Technical Assessments: Conducted regular evaluations to identify and resolve potential technical issues, implementing proactive measures to prevent future problems.
• Cross-Department Collaboration: Partnered with various departments to understand and meet their IT needs, ensuring seamless integration of IT solutions with business processes.
• Best Practices Implementation: Applied industry best practices for IT support and service management, leading to improved efficiency and effectiveness of IT operations.

Birmingham, Alabama

• Managed and mentored a team of IT professionals supporting 1,800 end-users across multiple locations, providing comprehensive technical support ranging from general inquiries to incident response.
• Cultivated a collaborative team environment centered on trust and open communication, fostering a culture of teamwork and continuous improvement.
• Implemented robust incident tracking systems that enhanced IT service management capabilities, improving response times and resolution efficiency.
• Spearheaded the planning and execution of a widescale Data Management Solution, optimizing data storage, retrieval, and security protocols to meet future organizational needs while aligning with strategic business.
• Led the strategic planning and rollout of Multi-Factor Authentication systems, significantly bolstering company-wide cybersecurity defenses and aligning with corporate security strategies.
• Successfully implemented and integrated a company-wide ticketing system, improving service desk operations and user satisfaction metrics by 20%.

Birmingham, Alabama Area

• Developed and implemented security policies and templates for various security solutions.
• Designed and deployed comprehensive security solutions to safeguard organizational assets.
• Conducted security assessments, network scans, and vulnerability assessments to identify and mitigate risks.
• Contributed to business continuity planning and testing to ensure operational resilience.
• Provided technical expertise on access control, security models, disaster recovery, and security awareness training.
• Planned, implemented, monitored, and troubleshooted internal IT security policies, application security, access control, and corporate data safeguards.

Birmingham, Alabama Area

• Provided technical support to 1,500+ end-users across hardware, Windows 7, Microsoft Office, network connectivity, copier installations, mobile devices, and Cisco IP Phones.
• Served as Chairman of the ISS Security Committee, overseeing strategic security initiatives and policy development.
• Installed and maintained content filtering systems to enhance network security and compliance.
• Implemented and managed encryption systems to protect sensitive data and ensure regulatory compliance.
• Administered Active Directory user accounts, ensuring secure access and permissions management.
• Developed and updated the Information Systems and Services Security Policy to align with industry standards and organizational needs.

Birmingham, Alabama Area

• Expertly troubleshooted and resolved issues with Windows 2000 and Windows XP operating systems, ensuring smooth operation of critical business applications and systems.
• Installed, configured, and maintained local and network printers, optimizing printing capabilities and minimizing downtime for 500+ users.
• Led the initial setup and configuration of desktop machines, including hardware and software installations, ensuring all systems met performance and security standards.
• Provided comprehensive troubleshooting and support for Microsoft Office 2000 and 2003 environments, addressing software issues promptly to maximize productivity.
• Successfully set up, configured, and troubleshooted wireless connections, implementing secure protocols and resolving connectivity issues to support 300+ mobile devices.

Bachelor'S Degree, Network Security

Associate'S Degree, Network Engineering