Zach Stroum
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Zach Stroum Email & Phone Number

That Dashboard Guy at Nintendo at Nintendo
Location: Greater Seattle Area, United States, United States 9 work roles 3 schools
2 work emails found @nintendo.com 3 phones found area 206 and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 3 phones

Work email z****@nintendo.com
Direct phone (206) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
That Dashboard Guy at Nintendo
Location
Greater Seattle Area, United States, United States
Company size

Who is Zach Stroum? Overview

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Quick answer

Zach Stroum is listed as That Dashboard Guy at Nintendo at Nintendo, a company with 3831 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at nintendo.com, phone signal with area code 206, 800, and a matched LinkedIn profile for Zach Stroum.

Zach Stroum previously worked as Business Intelligence Developer at Nintendo and Contact Center Quality Assurance Analyst at Nintendo. Zach Stroum holds Bachelor Of Arts (B.A.), Sociocultural Anthropology from University Of Washington.

Company email context

Email format at Nintendo

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{first}.{last}@nintendo.com
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AeroLeads found 2 current-domain work email signals for Zach Stroum. Compare company email patterns before reaching out.

Profile bio

About Zach Stroum

Tenured contact center operations leader leveraging deep video game industry knowledge and business analytics to help Nintendo make the best business decisions it can in order to surprise and delight its customers. Specializes in data visualization and speech/text analytics. Interested in opportunities to analyze and visualize video game business development and player behavior data.

Listed skills include Contact Center Operations, Team Leadership, Customer Retention, Customer Escalation Management, and 26 others.

Current workplace

Zach Stroum's current company

Company context helps verify the profile and gives searchers a useful next step.

Nintendo
Nintendo
That Dashboard Guy at Nintendo
redmond, washington, united states
Website
Employees
3831
AeroLeads page
9 roles · 26 years

Zach Stroum work experience

A career timeline built from the work history available for this profile.

Business Intelligence Developer

Current

Redmond, Washington, United States

Builds reporting and dashboards to help Nintendo measure its success, ask the right questions, and gain meaningful business insight. Collaborates with stakeholders to custom-build business intelligence solutions they'll actually want to use. Avoids pie charts whenever possible.

Jul 2024 - Present

Contact Center Quality Assurance Analyst

Redmond, Washington, United States

  • Improving Consumer Service's agent quality and efficiency through report and dashboard creation. Analyzes historical and trending data to identify struggling partner contact centers before they negatively impact the.
  • Built a Quality Assurance dashboard that enabled leadership to see at a glance how our network of contact centers was performing and viewing it by vendor and location as well. Overview and detailed analysis of vendor.
  • Built a C-Suite level dashboard that visualizes our customer survey results by categories such as location, knowledge article, contact channel, etc by month and historically over time
  • Created a baseline agent performance dashboard that compared an agent’s first six weeks and six months performance by vendor, trainer, and team leader. Identified areas of opportunity to be addressed and highlighted.
  • Built a weekly dashboard that identifies agents performing significantly below target across a variety of quality and efficiency KPIs and how many consecutive weeks they appeared on the dashboard for coaching and.
Jul 2020 - Jun 2024

Contact Center Supervisor

Redmond, WA

  • Oversaw Nintendo’s de-escalation teams, who handled high risk and sensitive contacts regarding software, hardware, and services issues
  • Managed complaints escalated to the Executive team, legal complaints, Attorney General’s Office, Better Business Bureau
  • Lead 6 – 9 direct reports, and 80 – 200 indirect reports, depending on seasonality
Jul 2016 - Jul 2020

Contact Center Senior Lead

Redmond, WA

  • Created and oversaw Nintendo’s first dedicated consumer escalation team
  • Established team’s first knowledge base and created KPIs, QA reporting, and targets necessary to measure quality and efficiency
  • Grew team to 30+ associate agents, with several Team Leaders to coach and mentor them, handling thousands of escalations per year
Jul 2009 - Jun 2016

Consumer Service Representative - Team Leader

Redmond, WA

  • Handled consumer contacts via phone and email, specializing in Network Support for Nintendo hardware.
  • Managed a team of 10-14 associate agents
  • Monitored efficiency and quality, provided coaching and mentoring to agents
  • Taught classes of new associates as needed and participated in a variety of ad-hoc projects for various departments.
Sep 2005 - Jul 2009

Founder

Oy, My Genes!

Bellevue, WA

I helped create a service to analyze 23andMe data for risk of inherited diseases that are more common for Ashkenazi Jews.I'm the creative one. I worked on the name, logo, color design, etc.http://oymygenes.com/

Mar 2014 - Mar 2016

Associate Consumer Service Representative At Nintendo Of America

Redmond, WA

I provided customer support for Nintendo hardware and software, arranged repair and part orders, and managed Nintendo Power subscriptions. My specialty was networking support for the Nintendo DS. I also provided project support as necessary.

Oct 2004 - Sep 2005

Sales Associate

Bellevue, WA

Sales of home and office electronics. Leveraged personal and professional knowledge to find and sell the right equipment to customers for personal or business use. Offered extended warranty services where appropriate and reduced returns by not pushing unnecessary or poorly suited product for customers. Attended sales meetings, helped manage store.

2002 - 2004 ~2 yrs

Sales Associate

Bellevue, WA

Sold toys from every department in the store, but specialized in the video game section. Helped manage inventory of software and hardware, helped guests pick the right video game system for them, and maintained signage, etc.

2000 - 2002 ~2 yrs
Team & coworkers

Colleagues at Nintendo

Other employees you can reach at nintendo.com. View company contacts for 3831 employees →

3 education records

Zach Stroum education

Business Intelligence, 3.81

Activities and Societies: Phi Theta Kappa Honor Society

FAQ

Frequently asked questions about Zach Stroum

Quick answers generated from the profile data available on this page.

What company does Zach Stroum work for?

Zach Stroum works for Nintendo.

What is Zach Stroum's role at Nintendo?

Zach Stroum is listed as That Dashboard Guy at Nintendo at Nintendo.

What is Zach Stroum's email address?

AeroLeads has found 2 work email signals at @nintendo.com for Zach Stroum at Nintendo.

What is Zach Stroum's phone number?

AeroLeads has found 3 phone signal(s) with area code 206, 800 for Zach Stroum at Nintendo.

Where is Zach Stroum based?

Zach Stroum is based in Greater Seattle Area, United States, United States while working with Nintendo.

What companies has Zach Stroum worked for?

Zach Stroum has worked for Nintendo, Oy, My Genes!, Parker Staffing Services, Compusa, and Toys"R"Us, Inc..

Who are Zach Stroum's colleagues at Nintendo?

Zach Stroum's colleagues at Nintendo include Edward Muñoz, Zack Collex, Jeremy Rayon, Anna Stevens, and Ur Nan Is Dead.

How can I contact Zach Stroum?

You can use AeroLeads to view verified contact signals for Zach Stroum at Nintendo, including work email, phone, and LinkedIn data when available.

What schools did Zach Stroum attend?

Zach Stroum holds Bachelor Of Arts (B.A.), Sociocultural Anthropology from University Of Washington.

What skills is Zach Stroum known for?

Zach Stroum is listed with skills including Contact Center Operations, Team Leadership, Customer Retention, Customer Escalation Management, Situational Leadership, Performance Management, Performance Metrics, and Change Management.

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