Conscious leader of a cross-functional agile development team within the Digital Solutions program, concentrating on designing and building transformational products that exceed the needs and expectations of SAIF customers and partners.· Dedicated member of the IT leadership team, helping to progress and mature the organization and technology stack while ensuring clear direction and alignment to strategic objectives as part of SAIF’s vision and mission.· Inspires and fosters a culture of empowerment and trust, cultivating positive engagement and team effectiveness through collaboration, helping sustain an environment where individuals and self-organizing teams are motivated.· Guides the development and growth of SAIF's Quality Assurance strategy and program, advocating for the prominence of test automation and improvement of practices to advance the quality of our products and services.· Drives for efficiencies within the software development life cycle, aligning with agreed architectures, standards, methods, and procedures.

Successfully performed as project manager for the development and implementation of the SAIF Quote & Buy application, enabling customers to secure a quote, make a payment, and bind a workers' compensation policy online via saif.com.- Analyzed business processes and existing functionality, cultivating recommendations for business solutions that increased internal efficiencies and/or enhanced the customer experience.- Managed the monitoring and forecasting of operational and capital expenditures concerning project budgets.- Organized and maintained strong partnerships with internal partners and contracted vendors.

Audit and analytics leader, directing the development of internal audit data-centric solutions, demonstrating professional skill in transforming raw data into meaningful business intelligence, compliance reporting, risk analysis, and ongoing fraud monitoring. - Managed multiple projects and investigations across three corporate brands identifying risk and fraudulent activity resulting in the deployment of highly effective process controls.

Established and lead the growth of the product support reporting portfolio, collaborating with Wyndham business partners to identify data insight requirements in parallel with designing and implementing influential reporting models. - Performed as a project leader and reporting developer, concocting strategies and techniques to enhance data mining and analytics practices.

Identified and evaluated processes living within the Wyndham product culture leveraging the Lean Six Sigma methodology for improvement. Acted as a change agent by leading teams of subject matter experts to remove waste, reduce cost, improve quality and delight customers.

Responsible for leading, guiding and developing a team of 15-20 Vacation Planning Counselors specializing in specific owner servicing disciplines, in the achievement of team productivity and service objectives.