Zachary White Email & Phone Number

Katy, TX, US

Houston, Texas, United States

Houston, Texas, United States

• Consistently provided exceptional customer service, resolving billing issues and assisting with platform navigation
• Built strong relationships to foster enduring customer loyalty.
• Achieved outstanding results with an impressive 53.5% average Net Promoter Score (NPS) over three years.
• Significantly contributed to company success by continuously improving customer satisfaction
• Notable NPS scores: 66% in 2020 Q2, 58% in 2022 Q1, and a remarkable 68% in 2022 Q3
• Reputation as a customer-focused professional with a dedication to delivering top-notch service and yielding remarkable results.

Houston, Texas, United States

• Skilled Marketing Specialist driving website traffic through targeted marketing initiatives using Google Ads, HubSpot, and other lead capture applications.
• Orchestrated successful tradeshows, managing booth registration, attendee management, giveaways, and collateral procurement for maximum brand visibility and impact.
• Expertise in design, creating compelling landing pages that effectively captured leads across various campaigns, tradeshows, blogs, and customer interactions.
• Conducted mass email communications for webinars, service updates, product releases, and company events, leveraging strong communication skills.
• Moderated webinars and effectively addressed participant inquiries, showcasing engagement and connection with audiences.
• Accomplishments include an impressive 60% contact to customer conversion rate, 41,572,399 views across blogs and landing pages, and an outstanding 7,951,634 engagement rate.

Houston, Texas Area

• Successfully led a team of Order Entry Clerks as an Order Entry Manager, achieving significant improvements in service speed and accuracy.
• Implemented effective coaching and strategic staffing upgrades, resulting in minimized lead times and streamlined processes to optimize operational efficiency.
• Identified and addressed internal bottlenecks, further enhancing output and efficiency within the organization.
• Achieved an impressive 46% increase in service speed through the implementation of streamlined processes.
• Proactively resolved bottlenecks and contributed to the overall success of the organization.

Houston, Texas Area

• Utilized public records to produce title opinions and clear clouds on land ownership and title.
• Issued certification letters for governmental entities to determine easement locations and ensure accurate property dimensions.
• Prepared City Planning Letters enabling companies to resurvey their property during the subdividing, re-platting, or variance process with city and/or county governments.
• Proficient in signing Easement Letters for permit approval in the City of Houston for the construction of new signs.
• Provided General Title Opinions, offering clarity on property ownership status for owners, lenders, or potential buyers.
• Achieved and maintained 1st Place in Billing for four consecutive years.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Right Of Way Certification, Right Of Way

Bachelor Of Applied Arts & Sciences, Applied Administration

Associate Of Arts And Sciences (A.A.S.), Paralegal Technology

Bachelor Of Business Administration - Bba