Zach Wright Email & Phone Number

San Francisco, CA, US

Brighton, East Sussex, GB

• Exceeded annual service revenue goals by $132,000 through the implementation of innovativeand creative initiatives.
• Maintained and managed P&L performance at 28% above guidance.
• Achieved 100% department Key Performance Indicator (KPI) achievement, including CSAT(Customer Satisfaction), Utilization, and ARR (Annual Recurring Revenue), throughout the firsthalf of 2023.
• Implemented strategic initiatives to increase service revenue, resulting in a successful newService Model and generating $1M in service revenue.
• Led and executed the regionalization of Services Teams across 115 employees globally, ensuringeffective coordination and change management.
• Collaborated with stakeholders to develop and implement a utilization program and toolonboarding, utilizing Workfront.

Brighton, East Sussex, GB

• Achieved exceptional results by surpassing department goals consistently for 4 consecutivequarters, driving improvements in Customer Satisfaction (CSAT), Health Score, and the impact ofGross Retention Rate (GRR).
• Led a comprehensive audit and strategic redesign of onboarding packages, utilizing granulartask-level data and project-level Profit and Loss (P&L) analysis to enhance overall effectiveness.
• Successfully regionalized the team structure, defining clear roles and responsibilities, andoptimizing global project staffing for increased operational efficiency.
• Spearheaded the successful implementation of Gong, facilitating Quality Assurance (QA)scorecards for all onboarding processes, thereby elevating overall service quality.
• Pioneered the establishment of an escalation and early warning protocol for all customers duringthe onboarding phase, enhancing customer satisfaction and issue resolution efficiency.
• Standardized and perfected sales forecast and headcount model that allowed for predictivegrowth and staffing.

Palo Alto, California, US

Chicago, Illinois, US

• Led team to surpass all KPIs for 12 consecutive quarters.
• CSAT: Goal - 4.75/5, Actual - 4.9/5
• Revenue: Goal - $200,000 (Recurring + One-time per quarter), Actual - $251,000
• Transformed the business model from breakeven to generating over $1M in revenue during thelast four quarters.
• Recruited, hired, and trained a team of eight Consultants, while developing a comprehensiveService Suite consisting of seven or more Recurring Services. This initiative drove 60% ofrevenue growth with an impressive 95%.
• Successfully oversaw the seamless onboarding of more than 1,000 new customers across sixproduct SKUs.

New York, NY, US

• Created and led the first dedicated customer implementation model at Sprinklr, revolutionizinghow customers were onboarded at Sprinklr.
• Successfully built and scaled the Global Advertising Services infrastructure.
• Maintained optimal employee utilization, managed budgets, and monitored performance metricsto ensure efficient operations and maximize productivity.
• Collaborated closely with Enablement, Success, and Sales teams to foster seamless coordinationand deliver a superior client experience.
• Scaled and expanded the Advertising Product and Service Suite, driving revenue growth andmeeting the evolving needs of clients.
• Proactively measured and exceeded customer satisfaction (CSAT) and Net Promoter Score(NPS), consistently delivering outstanding results and fostering long-term success.

New York, NY, US

-Lead a Global team of Ads Module trainers-Provide on site and remote trainings for clients that have both strategic and technical value-Inspire end users to use the Sprinklr platform through demonstration of value to work-life-Ensure that all client users are trained on the value the paid media platform can provide to their business, and patiently confirm.

Chicago, Illinois, US

• Creating and executing on large scale social integrated campaigns
• Leading and overseeing a team of community managers, and associates with social best practices
• Overseeing and editing monthly editorial calendars for Seamless and GrubHub
• Coordinating and running interdepartmental initiatives
• Serving as lead for agency, vendor and corporate relations
• Providing constant POV’s on best tools, strategies and campaigns

New York, NY, US

• Provide day-to-day supervision and execution of client campaigns including (and not limited to) social media channel and community management, content creation, digital public relations, promotions, partnerships.
• Create social programming plans and research audits including (and not limited to) content strategy plans, competition research briefs and digital audits.
• Choose daily content and engagement for brand on Instagram and Twitter
• Ensure consistency of messages across multiple networks.
• Serve as key day-to-day community and implementation manager for brands and troubleshoot issues as they arise.
• Create weekly social media program status reports detailing key insights, popular content topics, community quotes (verbatims) and monitoring results; work with analytics team and oversee preparation of metrics.

Chicago, IL, US

• Acting as daily Community Manager for SHC brands.
• Constantly drafting and editing content for social media channels
• Analytically analyzing link clicks and post engagement to determine the direction of the campaign
• Coordinating with the brand teams to generate ROI for Sears
• Constantly scanning the social media landscape to stay current on trends and new platforms while providing POV’s on how the brand can utilize these
• Generating and creating campaigns based on seasonal retail promotions

New York, NY, US

• Acted as online Community manager for brands.
• Continually provided updates and training to clients on better social media practices
• Provided key insights into building client strategies and POV’s on many creative and innovative social ideas to engage users and communities
• Coordinated with Issues Management team to handle all customer service and fan issues in a timely fashion
• Routinely created monthly content calendars that reflect current and demographically targeted material
• Analytically analyzed quarterly data to provide recommendations and insights for the client to consider for the following quarter

Chicago, IL, US

• Hired and oversaw a staff of five and oversaw the PR and social media integration
• Worked with the client to create an overarching social media strategy based on then needs and wants of the client and targeted demographic
• Coordinated over 36 hospitality clients social media campaigns and overseeing all content and strategy
• Trained the staff on proper social media best practices and consistently updated them on new trends and practices
• Led a social media workshop at ING Café for recent graduates and marketing professionals
• Led a social media workshop for Hostmark Hospitality Group executives at their annual convention

Chicago, IL, US

• Planned, coordinated and executed Twitter and Facebook campaigns for 10 hospitality clients simultaneously at a highly successful rate
• Created a brand voice for each individual client complete with strategy and recommendations
• Using targeted Ad Buys and user engagement tactics I assisted in building a large new community of fans and followers
• Held weekly conference calls and meetings with key stakeholders to discuss recommendations and insights
• Created and provided a monthly analytical report for clients to see growth and ROI
• Constantly scanned the brands social channels for mentions and comments

Bring attention to him.Develop marketing strategy to get national notorarity.Promote his image.Update his fans.Generate interest in player.

US

• Created marketing strategy to promote startup company
• Set up functioning Twitter and Facebook accounts-Within 1 week of launching site generated over 1600 active fans on facebook page and twitter combined, driving sales to reach and exceed all goals
• Collaborating with CEO and CFO to begin to drive traffic to website through social media.
• In the process of setting up a working blog.
• Oversees daily marketing copy
• Using analytics to analyze best practices, and implementing strategies.

Lexington, Kentucky, US

As a Marketing Associate I act as the link between the Sales Team, Marketing Program Managers, Marketing Team and Direct Marketing Team. This position allows for growth with the opportunity to expand my knowledge, and develop leadership skills.Attend trade shows & customer conferences.Collabrate and organize marketing campaigns.Conduct daily marketing &.

Paderno Del Grappa, TV, IT

Serve as Editor in chief of newsletter, Sports coordinator as well as general international intern.Resident Advisor –maintain a safe and friendly living environment; keep in contact with and encourage interaction among the residents; confront inappropriate behavior and mediate conflicts consistently and effectively; and provide knowledge of on-campus.

• Conducted business with numerous truck lines & customers throughout North America.
• Negotiated $100K freight contracts with numerous 3rd party carriers.- Contacted third party carriers to promote freight opportunities and uphold relationships.- Managed daily price negotiations with 3rd party carriers.
• Managed and maintained accounts by communication and giving loyalty to halt competition.- Made daily contacts with customers to schedule appointments for pick and delivery of freight. (Hanes Geo Components)- Increased.
• Drove sales from up to $70K per month.
• Increased profitability by 5%.
• Consistently increased profit margin.

- Check in participants, verifying KUID- Assign sportsmanship grades for teams with assistance from officials- Be first responder to injuries- Arrive to work on time and stay for the entire scheduled shift- Be knowledgeable of Recreation Services policies and procedures- Be knowledgeable of Intramural Sports activity rules, regulations, policies and.

-Putting together proposals and media buys. -Became proficient in Marketron, Scripts, Continuity, and TapScan. -Assisting senior account executives with daily activities-Acting as a representative of the station in direct communication with listeners-Providing customer service and trouble-shooting client issues-Preparing sales presentations-Assisting in.

Primary duties: * Deal with objections and negotiate a pledge * Update and verify alumni demographics * Answer alumni questions Secondary duties: * Generate interest in KU * Build a positive relationship with KU alumni * Alert management to all prospective donors concerns

Bgs, Communication Major -Business Minor

Bgs, Communications/Business