● Exceeded annual service revenue goals by $132,000 through the implementation of innovativeand creative initiatives.● Maintained and managed P&L performance at 28% above guidance.● Achieved 100% department Key Performance Indicator (KPI) achievement, including CSAT(Customer Satisfaction), Utilization, and ARR (Annual Recurring Revenue), throughout the firsthalf of 2023.● Implemented strategic initiatives to increase service revenue, resulting in a successful newService Model and generating $1M in service revenue.● Led and executed the regionalization of Services Teams across 115 employees globally, ensuringeffective coordination and change management.● Collaborated with stakeholders to develop and implement a utilization program and toolonboarding, utilizing Workfront.● Developed and implemented a dedicated service model that has generated over $2M inadditional revenue to date, with a projected potential of $4M for 2023.● Mentored and coached Directors, Managers, and individual contributors, fostering theirprofessional development and enhancing team performance.● Created and shared monthly executive briefings on PS progress, and strategic opportunities.● Spearheaded and guided the implementation team to successfully deliver complex projects,ensuring on-time and within-budget execution of critical client initiatives.

● Achieved exceptional results by surpassing department goals consistently for 4 consecutivequarters, driving improvements in Customer Satisfaction (CSAT), Health Score, and the impact ofGross Retention Rate (GRR).● Led a comprehensive audit and strategic redesign of onboarding packages, utilizing granulartask-level data and project-level Profit and Loss (P&L) analysis to enhance overall effectiveness.● Successfully regionalized the team structure, defining clear roles and responsibilities, andoptimizing global project staffing for increased operational efficiency.● Spearheaded the successful implementation of Gong, facilitating Quality Assurance (QA)scorecards for all onboarding processes, thereby elevating overall service quality.● Pioneered the establishment of an escalation and early warning protocol for all customers duringthe onboarding phase, enhancing customer satisfaction and issue resolution efficiency.● Standardized and perfected sales forecast and headcount model that allowed for predictivegrowth and staffing.● Created and shared monthly executive briefings on Onboarding progress, and strategicopportunities.● Revolutionized customer onboarding packages by leveraging utilization data and optimizingoperational efficiencies, resulting in streamlined processes, increased customer satisfaction, and higher retention rates.

● Led team to surpass all KPIs for 12 consecutive quarters.● CSAT: Goal - 4.75/5, Actual - 4.9/5● Revenue: Goal - $200,000 (Recurring + One-time per quarter), Actual - $251,000● Transformed the business model from breakeven to generating over $1M in revenue during thelast four quarters.● Recruited, hired, and trained a team of eight Consultants, while developing a comprehensiveService Suite consisting of seven or more Recurring Services. This initiative drove 60% ofrevenue growth with an impressive 95% renewal rate.● Successfully oversaw the seamless onboarding of more than 1,000 new customers across sixproduct SKUs.● Implemented Short-Term Engagement (no-cost) investment services to proactively reducecustomer risk and churn. In a sample size from March 2021 to June 2021, identified 56 customers flagged as churn risks and invested an average of 5 hours per client, resulting in a remarkable 90% retention rate.● Fostered and maintained strategic partnerships with stakeholders from Product, Success, Sales, Support, and Executive teams, ensuring cross-functional collaboration and synergy.● Developed comprehensive customer implementation packages tailored to accommodate a broad spectrum of clients, spanning from SMBs to enterprise-level organizations, in order to facilitate the successful adoption of our high-growth SaaS product.

● Created and led the first dedicated customer implementation model at Sprinklr, revolutionizinghow customers were onboarded at Sprinklr.● Successfully built and scaled the Global Advertising Services infrastructure.● Maintained optimal employee utilization, managed budgets, and monitored performance metricsto ensure efficient operations and maximize productivity.● Collaborated closely with Enablement, Success, and Sales teams to foster seamless coordinationand deliver a superior client experience.● Scaled and expanded the Advertising Product and Service Suite, driving revenue growth andmeeting the evolving needs of clients.● Proactively measured and exceeded customer satisfaction (CSAT) and Net Promoter Score(NPS), consistently delivering outstanding results and fostering long-term success.● Partnered with the Knowledge Enablement team to establish best practices for LearningManagement Systems (LMS) and Virtual Instructor-Led Training (VILT)/On-Site training, ensuringeffective training delivery and knowledge transfer.● Pioneered the team in response to a critical need arising from the introduction of a new product.This strategic move played a pivotal role in successfully onboarding more than 33% of the company's revenue onto the new product, driving significant growth and fostering widespread adoption across the organization.

-Lead a Global team of Ads Module trainers-Provide on site and remote trainings for clients that have both strategic and technical value-Inspire end users to use the Sprinklr platform through demonstration of value to work-life-Ensure that all client users are trained on the value the paid media platform can provide to their business, and patiently confirm their understanding-Develop advertising curriculum for clients and internal ongoing education-Promote client advertising adoption through training and coaching-Deliver best practices and recommendations based on client use case-Develop and maintain relationships with key client stakeholders-Assist Client Services team to discover all of the paid social media requirements for new Sprinklr advertising clients, to establish the success criteria for implementations-Stay abreast of advertising industry developments

• Creating and executing on large scale social integrated campaigns• Leading and overseeing a team of community managers, and associates with social best practices• Overseeing and editing monthly editorial calendars for Seamless and GrubHub• Coordinating and running interdepartmental initiatives• Serving as lead for agency, vendor and corporate relations• Providing constant POV’s on best tools, strategies and campaigns• Generating and analyzing monthly and quarterly reports against company goals• Working with platform specific influencers to run and coordinate campaigns

• Provide day-to-day supervision and execution of client campaigns including (and not limited to) social media channel and community management, content creation, digital public relations, promotions, partnerships, blogger and influencer outreach initiatives, online events, etc.o Work closely with Associate Director and rest of client social media team to ensure campaigns are on strategy, on time and on target.• Create social programming plans and research audits including (and not limited to) content strategy plans, competition research briefs and digital audits.• Choose daily content and engagement for brand on Instagram and Twitter• Ensure consistency of messages across multiple networks.• Serve as key day-to-day community and implementation manager for brands and troubleshoot issues as they arise.• Create weekly social media program status reports detailing key insights, popular content topics, community quotes (verbatims) and monitoring results; work with analytics team and oversee preparation of metrics, tracking and activity reports as based on client reporting needs.• Offer key insights for improving programs to enhance results.• Conduct and manage ongoing blogger outreach/key influencer programs on the behalf of clients. • Understand basic research techniques and methodologies and use them to support development/execution of client campaigns• Conduct research and create materials to support general business development opportunities. • Exhibit understanding of online market and digital capabilities. • Brainstorm/ideate around program executions/campaigns.

• Acting as daily Community Manager for SHC brands. • Constantly drafting and editing content for social media channels• Analytically analyzing link clicks and post engagement to determine the direction of the campaign• Coordinating with the brand teams to generate ROI for Sears• Constantly scanning the social media landscape to stay current on trends and new platforms while providing POV’s on how the brand can utilize these• Generating and creating campaigns based on seasonal retail promotions• Executing a 24/7 mentality where all issues are assessed and handled as they occur• Host and co-host paid and unpaid twitter parties• Curate Twitter promotional buy campaigns• Support the Kmart and Sears online communities• Manage and curate content for Sears/Kmart Foursquare• Create and moderate SHC Vine accounts

•Acted as online Community manager for brands.• Continually provided updates and training to clients on better social media practices• Provided key insights into building client strategies and POV’s on many creative and innovative social ideas to engage users and communities• Coordinated with Issues Management team to handle all customer service and fan issues in a timely fashion• Routinely created monthly content calendars that reflect current and demographically targeted material• Analytically analyzed quarterly data to provide recommendations and insights for the client to consider for the following quarter• Created and executed a three phase social media contest while collaborating with multiple agencies

• Hired and oversaw a staff of five and oversaw the PR and social media integration • Worked with the client to create an overarching social media strategy based on then needs and wants of the client and targeted demographic• Coordinated over 36 hospitality clients social media campaigns and overseeing all content and strategy• Trained the staff on proper social media best practices and consistently updated them on new trends and practices• Led a social media workshop at ING Café for recent graduates and marketing professionals• Led a social media workshop for Hostmark Hospitality Group executives at their annual convention• Ran and oversaw multiple contests and sweepstakes to build user engagement and fan growth• Provided excellent and timely customer service to fans of the brands through social media pages and channels

• Planned, coordinated and executed Twitter and Facebook campaigns for 10 hospitality clients simultaneously at a highly successful rate• Created a brand voice for each individual client complete with strategy and recommendations• Using targeted Ad Buys and user engagement tactics I assisted in building a large new community of fans and followers• Held weekly conference calls and meetings with key stakeholders to discuss recommendations and insights• Created and provided a monthly analytical report for clients to see growth and ROI• Constantly scanned the brands social channels for mentions and comments• Ran and oversaw multiple social media initiatives not limited to sweepstakes and contests

Bring attention to him.Develop marketing strategy to get national notorarity.Promote his image.Update his fans.Generate interest in player.

• Created marketing strategy to promote startup company• Set up functioning Twitter and Facebook accounts-Within 1 week of launching site generated over 1600 active fans on facebook page and twitter combined, driving sales to reach and exceed all goals• Collaborating with CEO and CFO to begin to drive traffic to website through social media.• In the process of setting up a working blog.• Oversees daily marketing copy• Using analytics to analyze best practices, and implementing strategies.• Driving sales and interactions using discounts and giveaways.

As a Marketing Associate I act as the link between the Sales Team, Marketing Program Managers, Marketing Team and Direct Marketing Team. This position allows for growth with the opportunity to expand my knowledge, and develop leadership skills.Attend trade shows & customer conferences .Collabrate and organize marketing campaigns.Conduct daily marketing & communication efforts with clients.Present information to educate clients about ECM Solutions and the document imaging industry and potential solution benefits and product functionality.Update and maintain database records of marketing materials and customer contacts.Facilitate communication between potential customers and the sales team.Qualify and advance leads through sales cycle.Serve as a point of contact for U.S. ad UK clients.Track and respond to lead generation & marketing activitiesWrite Marketing Copy for Direct Emails.Create and run virtual trade show booths.

Serve as Editor in chief of newsletter, Sports coordinator as well as general international intern.Resident Advisor –maintain a safe and friendly living environment; keep in contact with and encourage interaction among the residents; confront inappropriate behavior and mediate conflicts consistently and effectively; and provide knowledge of on-campus resources, transportation, and travel.Activity Planning & Participation – plan and conduct social, cultural, and recreational programs for students, and assume an active role in new student orientation, check-in, and check-out.Training Attendance – attend week long pre-program training activities, training sessions throughout the program, and attend all scheduled staff meetings.Administrative Function – manage projects (including the Alumni Newsletter, Semester “Yearbook”, Intramural Sports, Phi Beta Delta Fraternity, etc.), open and close the residence halls, perform safety checks, and investigate property damage. Provide office assistance for recruitment projects and student file management (including visas and permit to stay packets).Campus Assistance – Monitoring & straighten computer lab, library, classrooms, and maintain bulletin boards.Team Member – Support the full-time CIMBA staff to create the best environment for all students. This involves participating in staff and program decisions, assisting in training other Resident Interns (RIs), communicating with the Program Coordinators regarding campus issues, participating in personal and program evaluations, and holding each other accountable to the CIMBA philosophy.

• Conducted business with numerous truck lines & customers throughout North America.• Negotiated $100K freight contracts with numerous 3rd party carriers.- Contacted third party carriers to promote freight opportunities and uphold relationships.- Managed daily price negotiations with 3rd party carriers to transport freight. ($100-$2K)• Managed and maintained accounts by communication and giving loyalty to halt competition.- Made daily contacts with customers to schedule appointments for pick and delivery of freight. (Hanes Geo Components)- Increased amount of freight brokered by increasing customer satisfaction.- Insured on time delivery of clean undamaged freight.• Drove sales from up to $70K per month.• Increased profitability by 5%.• Consistently increased profit margin.• Excellent organization in work area.

- Check in participants, verifying KUID- Assign sportsmanship grades for teams with assistance from officials- Be first responder to injuries- Arrive to work on time and stay for the entire scheduled shift- Be knowledgeable of Recreation Services policies and procedures- Be knowledgeable of Intramural Sports activity rules, regulations, policies and procedures- Be responsible for issuing equipment.- Keep accurate scoring of all Intramural games and/or activities- Inform participants of all policies and procedures- Be a model participant while participating in an Intramural game and/or activity. Do not break or bend rules while participating. Show proper ID, display good sportsmanship and set a good example that other participants can follow.- Maintain CPR/AED certification- Evaluate sportsmanship for individuals and teams, acknowledging the negative and positive sportsmanship exhibited by individuals and teams before, during and after a game and/or activity

-Putting together proposals and media buys. -Became proficient in Marketron, Scripts, Continuity, and TapScan. -Assisting senior account executives with daily activities-Acting as a representative of the station in direct communication with listeners-Providing customer service and trouble-shooting client issues-Preparing sales presentations-Assisting in sponsor execution, attending and representing the station at on-site events-Preparation of presentation resources such as marketron and other industry tools-Recap of promotional events for key accounts-Assisting in execution of various web based client programs-Assist sales department with daily operations and execution-Assisting in preparation of sales presentations, proposals and program recaps-Assist radio sales professionals with client presentations and marketing needs analysis-Assisting with copy writing, spec spots, etc.-Special projects for the Sales, Marketing/ Promotions, and Programming Departments as needed

Primary duties: * Deal with objections and negotiate a pledge * Update and verify alumni demographics * Answer alumni questions Secondary duties: * Generate interest in KU * Build a positive relationship with KU alumni * Alert management to all prospective donors concerns