Zachary Redmont Email & Phone Number

Rockford, Il, Us

In my current role, I am tasked with providing support for the complaint management program and ensuring the continued responsiveness in handling regulatory complaints. My duties include ensuring that all regulatory complaints are resolved in a timely and appropriate manner, as well as identifying and escalating any compliance issues to the relevant business lines, departments, and executive management.

In this role, I acted as the primary liaison throughout the dispute process, ensuring prompt and accurate resolution. Additionally, I mitigated fraud risk by performing comprehensive manual reviews of incoming credit applications.

Schofield, Wisconsin, United States

In this role, I assumed responsibility for the oversight and resolution of complaints originating from multiple channels. In this capacity, I ensured that all complaints were appropriately escalated to General Counsel, and that requisite actions were taken in accordance with applicable laws, regulations, and policies. Additionally, I worked in conjunction with Account Servicing to manage complaint resolution, analyzing each complaint and recommending appropriate courses of action to achieve… Show more In this role, I assumed responsibility for the oversight and resolution of complaints originating from multiple channels. In this capacity, I ensured that all complaints were appropriately escalated to General Counsel, and that requisite actions were taken in accordance with applicable laws, regulations, and policies. Additionally, I worked in conjunction with Account Servicing to manage complaint resolution, analyzing each complaint and recommending appropriate courses of action to achieve optimal outcomes. Show less

Schofield, Wisconsin, United States

In this role, I was responsible for the overall management of my portfolio. My main duty was to collect on delinquent accounts and develop and maintain customer relationships.

Bachelor Of Applied Science - Basc, Business Management

Education record