Zach Zager Email & Phone Number

Remote

Improving customer experience and optimizing business outcomes by leveraging analytics tools and best practices

Remote

• Taught an online course on the video game industry to 24 undergraduate students via Google Meet• Facilitated classroom discussions that push students to consider the competitive dynamics and decisions that led to the games they have played throughout their lives• Fostered a culture of public discourse around games as students were required to post articles on the open web using their choice of platform like Medium or Reddit

Boston, Massachusetts

• Defined product roadmap for the creation and maintenance of a cloud-based sales tool, prioritizing requirements from sales team, partners, and prospective customers• Coordinated SOC 2 reviews with external auditors and internal compliance team• Established the architectural foundation for a transition to a SaaS-based Onapsis Platform offering• Aggregated assessment results on prospective customer systems in collaboration with the product research team to plan new SAP security checks• Spearheaded customer data collection initiative; provided insights to stakeholders across Onapsis• Advocated on behalf of 500+ users by combining product usage data with interview findings, enhancing the development of the redesigned Onapsis Platform interface• Developed dashboards and alerts for Onapsis support team to proactively diagnose performance problems on customer systems, reducing support tickets by nearly 75%• Regularly engaged with account leads to identify new sales opportunities with customers• Designed data warehousing solutions in AWS using PostgreSQL, RabbitMQ, and other technologies; facilitate and encourage collaboration with an international team of software engineers• Reduced internal technical onboarding duration from three months to one by implementing self-directed product training for recent hires in product, engineering, and technical customer-facing roles

Greater Boston Area

• Taught a course on cryptocurrency to a cohort of 20 undergraduate students from a variety of academic backgrounds through the Tufts University Experimental College• Incorporated the latest developments from the technological, financial, political, and sociological components of this emerging field• Guided students in creating final projects highlighting the knowledge and perspectives they've gained, while taking advantage of their previous academic and professional experience

Greater Boston Area

• Planned and executed customized tutoring programs for students to reach their score-goals on various standardized tests (including SAT, ACT, and ISEE).• Utilized performance metrics to develop score-increasing strategies for my students.

Medford, Ma

• Analyzed and applied user feedback to coordinate and refine design of educational playground equipment• Built 3D models, animations, and wireframe mockups to demonstrate product iterations to investors• Participated in MassChallenge accelerator and earned $10,000 in the Tufts 100k New Ventures Competition

Los Angeles

• Planned curriculum, made game demos, and taught C# programming in Unity for three 80-student cohorts• Mentored 20 teams (4 students each) of high school students per cohort in their efforts to create games• Instructed students on the fundamentals of design thinking to encourage rapid prototyping and play testing

Greater Boston Area

• Contributed to the minimum viable product used in securing a $15 million Series A funding round• Built client-facing features of ClimaCell’s weather tracking platform using Angular• Implemented signal-processing algorithms to generate real-time weather visualizations

Greater Boston Area

• Instructed students on the fundamentals of computer programming and problem solving in C++• Facilitated weekly lab sessions for classes of 80+ students while mentoring assistant lab TAs• Tested, graded, and provided feedback on students’ homework assignments

Greater Boston Area

• Conducted research on mental rotation and mental imagery• Guided participants through two-hour experimental procedure• Wrote programming scripts to analyze data and suggest future research directions

Master Of Science - Ms, Innovation & Management

The MSIM program is an intensive, project-based year of applied study that equips STEM-educated students with the skills to successfully.

Bachelor Of Science (B.S.), Engineering Psychology