Zachariah Johnson Email and Phone Number

The sales team at OpenHouse Insurance manage an influx of inbound calls as well as outbound leads generated through our state of the art website. My role includes inbound sales calls, outbound calls, and managing an ever-growing book of policyholders. I help our policyholders make the best decisions for their coverage and protect what matters most to them. I have help create the SOP for our sales teams, helped train new hires, and wrote the script and guidelines for our sales flow and quoting platform. Led a sales team to achieve monthly goals in sales and referrals, tracked and documented all sales and pipelines for each team member, and coached them on best practices.

As a sales agent at Liberty Mutual our goal was to sell as many lines of business in the shortest amount of time. I led our sales team in efficiency and cross selling multiple quarters. We dealt with angry customers, customers with no insurance history, and those with insurance profiles years old. I built rapport quickly, helped them find the best coverage for their products, find new products to insure, and take payment. Being an insurance agent is being a therapist, a friend, and a trusted professional to provide the best coverage to the products and people that matter most to our policyholders.

My time at AXSA imaging solutions was split into multiple buckets. Managing these buckets was key to success in this business. Product knowledge, cold calling, in person prospecting, and sales proposals each required 100% focus and dedication to be successful. Product knowledge was important in the copier industry. Many clients had a relationship with their printers and copiers and knew them inside and out. Sales agents needed to know the products they were selling and speak to them exactly how they would change business practices. Cold calling and in person prospecting took the majority of my time. I was in the field most days looking for new business. This was my favorite part of the job and the part I excelled in the most. I love meeting new people, learning about new business's, and figuring out how to collaborate with their current workflows. After speaking with each business it was important to get a sales proposal over to them. This showed them how well you understood their business needs, how your product could change their business, their cash flow, or the day to day workflow. Achievements: Doubled my first quarter goal, maintained a pipeline month to month with new meetings every week, and helped implement more technology in the office for fellow employees coworkers.

Apple was my first real job. I had your typical high school jobs, summer jobs around town, but Apple? That was different. (Pun intended) This is where I grew into an employee and into an adult. The experience I gained at Apple has been invaluable to the rest of my career. I learned how to sell, I learned that selling isn't always selling, that the customer is the most valuable part, not their wallet. So many things we did at Apple was subliminal, talking a customer out of a large purchase to find a product that fit them better, sitting down with a customer that was struggling with a feature, helping an older woman find voicemails of her deceased husband, the list is endless. Apple cares about people.After I joined I quickly realized that my favorite part of the business was hands on with the products. I joined the visuals team and learned how to image products for the floor, fix the tables, manage inventory and stock the shelves. I learned to be meticulous about product placement, whether that was with marketing or a window display. Some of my fondest memories are with Apple retail. Some of my favorite moments at Apple: Opening the Sarasota store Opening the new Florida Mall store Leading the visual teams on overnights in preparation of a new product launch. Maintaining a high NPS(Net Promoter Score) and providing the best customer service in each interaction I had.