Zack Chaffee Email & Phone Number

Atlanta, Georgia, United States

Oversees and develops pricing strategies for all lumber and forest products received by Norfolk Southern. Works directly with shippers, dealers, brokers, and 3PLs regarding all lumber products.

Atlanta, Georgia, United States

• Provide knowledgeable direction managing business growth across a territory that covers SW, NW, and NE Georgia. Deliver expertise working with customers and deepening account relationships, defining solutions, and.
• Full responsibility for 280 accounts on territory representing over $300M in revenue and 150K railcars annually
• Drive customer growth by creating and executing strategic business plans developed by breaking the territory down into contribution specific customer accounts.
• Skillfully demonstrate knowledge of area operations, service offering, and competitive landscape to present solutions and sell quality service benefits to existing and potential clients.
• Leverage astute problem-solving skills to identify solutions to customers’ transportation challenges, working closely with internal teams to identify best options and serve as a customer advocate to ensure expectations.
• Strengthen and maintain positive relationships with partners and organizations inthe transportation and shipping industry, including port-related organizations andtrade associations.

Atlanta, Georgia, United States

• Consistently drove revenue growth among my key accounts including Home Depot, Coca-Cola, Clorox Co., Interfor, and JM Huber. Built and managed a $119.5M book of business. Cultivated and strengthened relationships with.
• Averaged over 4% revenue growth annually on assigned accounts
• Led business discussions with mid-senior and C-Suite level executives to develop strategies and drive revenue growth through routine analyzation of inbound/outbound inventory levels and potential for increased costs.
• Spearheaded unbundling project with Home Depot resulting in contribution growth over 50%.
• Onboarded new business accounts totaling $10M in annual revenue
• Appointed to Special Project working directly with shippers and receivers on Southern Region to achieve a goal of reducing railcars online by over 20,000 within 6 months – achieved goal within 4 months.

Atlanta, Georgia, United States

• Reduced company exposure for assessorial invoices under review by over 800% and age of invoices open by over 400 days within 5 months – achieving goal 4 months ahead of schedule.
• Worked in collaboration with team of ten direct reports to create and implement demurrage projects to quickly improve invoicing and reporting accuracy within company systems. Resulted in reduced invoice-correction.

Atlanta, Georgia, United States

• Consistently implemented processes using quantitative and root cause analysis across assigned territories resulting in top service metrics within my tenure while managing territories inclusive of 300 to 600 customers.
• Proven record of personnel development and effective team creation while managing four management direct reports and thirty additional hourly employees.
• Led and organized efforts at reducing operating costs throughout assigned territory through consolidations, reorganizations, and innovative planning.
• Trainer and Facilitator for multiple Internal Training programs 2013-2015

Atlanta, Georgia, United States

• Managed continuous rollout of new online customer product leading a team of six employees
• Achieved annual goal of 70% of customer base utilizing software by end of July 2011 – finished with 77% for the year

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Bachelor Of Arts (B.A.), Communication, General, 3.8+

Civil Engineering