Client Services Administration-Manages incoming communications (email/calls/online) from both wholesale and e-commerce, satisfying the request or redirecting them to the proper department-Owns communications with e-commerce web-based chat-Supports wholesale team with payment issues, order processing issues, product replacements, coordinating equipment purchases and other general client requests-Acts as the primary contact for accounts receivable collection-Communicates all scheduling and ordering windows in addition to future roasting and product changes-Responsible for onboarding and activation of wholesale customers in wholesale portal, including pricing, product info, and any changes that would impact the customer experienceAccounting Support-Assists with equipment purchases and allocation (asset allocation)-Maintains equipment agreements ensuring that they are electronically filed and up to date-Accounts receivable research and resolution

-Fulfills daily wholesale, online, and subscription orders-Uses SquareSpace, MoonClerk and Excel to compile overall daily orders-Converts orders into total pounds of coffee needed for roaster and production team needs -Creates shipping labels using Ship Station, Pirate Ship and Ship Rush-Creates invoices for wholesale clients using QuickBooks-Manages warehouse inventory and space to coincide with company needs-Assists Warehouse Manager with seasonal production needs, such as cold brew products and fraction pack products

-Assisted the Director of Development Events with event logistics for all fundraising and cultivations events both on and off-site, including Peale Circle programs and activities-Assisted the Director of Membership and Annual Giving and Museum Staff with event logistics related to exhibition opening receptions and programs, including catering and facility and technology needs-Supported invitation mailings, committee note-writing sessions, as well as other event related communications, including e-communications and PAFA website content-Assisted with volunteer management needs related to the Women’s Board and Bacchanal Committee-Tracked mailings and events in Raiser’s Edge, ensuring accuracy of event-related donor information, including biographical information, event registration, and assigned solicitors/relevant relationships-Coordinated gift entries and acknowledgment letters associated with Bacchanal and the Annual Student Exhibition Preview Party

-Provides general administrative & logistical support to the General Manager, Board of Delegates, and others as directed by the General Manager-Take minutes at monthly Board meetings & other meetings as needed-Book & set-up meeting space with appropriate equipment & supplies-Post & distribute information internally-Collaborates with leadership from other departments-Maintains internal file organization using Google Drive

-Counts cash & coins in an orderly & systematic fashion-Uses Microsoft Excel to record denomination amounts-Prepares & handles deposits by filling out deposit slips accurately, processing checks for deposit, and taking deposit to the bank

-Handle cash, credit & EBT transactions in a timely, efficient manner-Provide excellent customer service to all patrons-Assist patrons with questions regarding products we carry or policies we instill-Promote membership to the co-op

-Handle cash & credit card transactions-Assist guests with selection of local & imported beer, wine, and ciders-Open & close the shop, including taking in deliveries & locking up the shop at night

A full-time general administrator who provides support primarily to the membership department and on development projects, but also to the president and other departments and staff members, as needed.-Reception in BMFI Business Office: -Responded to patrons’ questions on the phone and in person -Kept office supplies organized and stocked -Go to Bryn Mawr Post Office daily to send mail and retrieve it from PO Box -Prepared documents for Board meetings, recorded minutes at meetings, maintained Board files, and, at the instruction of the president, communicated with Board members and facilitate their engagement with BMFI-Assisted Development and Membership Departments -Assisted the membership department with a wide variety of tasks, including mailings and donations -Coordinated mailings for fundraising, theater, and special events -Assisted the development department with research, data entry, and appointment scheduling, as well as run raffles, silent auctions, and take registration for trips-Distributed of BMFI’s program guide, Projections, and other literature to area businesses, sponsors, schools, etc., on a quarterly basis-Coordination of Facility Rentals (non-theatrical) and some BMFI-sponsored Events -Generated, received, and explored requests for rentals -Negotiated arrangements subject to approval by BMFI staff -Developed detailed plans (timelines, volunteers, equipment, catering, etc.) with renter or sponsor and with staff, and ensure that plans are updated and followed -Organized catered receptions for 200+ attendees -Coordinated arrangements for special guests for specific events -Hosted some events

- Assisted with basic digital projection needs, such as starting films and adjusting audio levels- Provided assistance to patron complaints when the on-staff manager is unable to do so- Aided Business Office staff with special events, like Bryn Mawr Day and An Evening with David Lynch- Organized the inventory for concessions, using Microsoft Excel, since 2010- Counted and finalized daily cashier summary for Box Office and Concession sales

- Assisted in the set-up, operation, and take-down of Institute and private events- Answered patrons’ questions regarding the Institute and its events- Handled box office & concession sales for crowds of up to 700 people- Re-stocked & recorded inventory for concession stand- Provided audience assistance to the managers in times of technical difficulties

- Improvised character acting for hundreds of customers- Committed 5 to 8 hours of high energy every night for a month- Created and maintained a blog covering each night’s shift for the 2011 season- 2010 Rookie of the Year & Death Scare Awards- Perfect Attendance for 2010, 2011, 2012, & 2014 seasons

-Provided exceptional customer service and general knowledge about the venue, artists, and upcoming events to guests-Processed ticket orders through cash handling and credit card transactions-Organized nightly will call lists

- Hosted World Cafe recording guests on site- Assisted World Cafe recording guests with loading in needs- Coordinated hospitality needs for guests- Prepared and maintain World Cafe playlist catalogs (Excel and music scheduling software)- Written promotional copy for upcoming World Cafe episodes- Formatted scripts for World Cafe host and show rundowns for affiliate stations- Compiled press and background info on World Cafe guests through extensive online research

- Updated websites with shows, while recording promotion for upcoming shows using Excel- Created Monthly, New Shows, and Artist Specific press releases- Prepared tweets for World Cafe Live’s Twitter page for over 30 upcoming shows- Organized a Marketing Plan for Bebel Gilberto's show on 11/10/14- Pulling print ads from City Paper & Philly Weekly, entering & filing into spreadsheet

- Assisted patrons to their seats and to various facilities on location- Informed patrons on questions regarding the Mann Center and relevant acts- Exposed to musical acts, such as Nick Cave and the Philadelphia Orchestra