Zack Crowther Email & Phone Number

California, United States

San Jose, California, United States

Leading the security technology teams for the physical security technology and security software tech stack.● Building enterprise access control systems, video management systems, and visitor management.● Sustainment program for service, maintenance and MAC work globally.● Systems design for new construction and major building systems refreshes.● Credentialing program included rebranding and design of badges and badging system.● Global systems admin team supporting all security tech systems worldwide.

San Francisco Bay Area

Designed and managed physical security designs for all HQ capital projects upwards of 1.3 million dollars, led new security technology solutions, and security operations for the IT Pleasanton Office, the Rocklin Data Center, and Brand Call Center.● Redesigned the San Francisco, CA GSOC and new secondary GSOC in Albuquerque, NM including deployment of new video wall solutions and systems redundancies that allowed for 24/7 coverage with 50% less after-hours staff and resulting in savings of $160K.● Led the launch of Knightscope security robot and Ambient AI video threat detection systems for HQ offices that resulted in savings of $100K and reduced the rate of vandalism by 75%.● Managed launch of Everbridge Mass Messaging and Visual Comand Center used by GSOC and all incident command teams for all offices worldwide. This resulted in intelligence capabilities that allowed the GSOC to produce situation reports to all brand field leaders as incidents occurred.● Increased visitor check-in rate by 300% by implementing an enterprise visitor management system with tablets that allowed preauthorized guests to check in using QR codes for their visit. ● Implemented Dataminr Threat Detection service for GSOC and Assist Protection Team which provides AI-driven intelligence monitoring of social media and other data sources for immediate detection of potential threats to all Gap Inc. offices, distribution centers, and stores worldwide.

San Francisco, California, United States

Managed security operations for San Francisco Headquarter offices including $700K in contract security, three employees, all on and large offsite security events, investigations, emergency planning/response, and $100-$150K capital projects annually.● Planned and managed event security of onsite and offset events including shareholder meetings, field leadership conferences, and the first all-brand leadership conference with 4,000 attendees and VIP presenter Secretary of State, Hillary Clinton, and a performance by the singer Kelly Clarkson.● Assisted with an internal case of over $300K with Asset Protection Team and San Francisco Police Department with successful prosecution and recovery of assets.● Designed physical security systems for the new offices at 55 Thomas New York City, NY, Corporate Shared Services Center in Albuquerque, NM, IT Offices in Hyderabad, India, and sourcing office in Ho Chi Minh City, Vietnam.

San Francisco Bay Area

Led a team of 4 supervisors, and 36 employees for San Francisco and San Bruno Headquarter offices, developed standard operating procedures for security and emergency procedures for all North American Headquarter offices, and $100K in capital projects annually.● Developed first GSOC program which handled all employee calls for Hurricane Katrina until all brand employees in the state of Louisiana were found and assisted by human resources. GSOC answered 300K+ alarms annually, assisted international travelers, and triaged all business continuity live calls and data privacy loss reports (laptops, smartphones, etc.).● Handled event security plan and execution for Don Fisher Memorial with over 3000 attendees and VIP guests including the current and former San Francisco Mayor, California Governor Jerry Brown, and executive leaders from Fortune 500 Companies.● Planned and facilitated event security for all annual shareholder meetings in partnership with Communications, Legal, Corporate Events, and Asset Protection Teams.● Designed physical security systems for the new corporate offices for Athleta in Petaluma, CA, Gap Inc. Direct (GID) Photo Studio in San Francisco, CA, IT Offices in New Delhi, India, and brand offices in Shangai and Beijing, China.

San Francisco, California, United States

● Led a team of 16 employees in San Francisco headquarters offices, Security Operations Center, emergency response, security event planning, and investigations.● Project managed the first HQ public access defibrillator program for all North American Corporate Offices. Trained 10% of the corporate population in first-aid, CPR, and the use of the AED.● Managed event security for large offsite meetings for brands and annual meetings including the C-Suite.

San Bruno, California, United States

Led the after team of in-house mobiles and SOC operators for the San Bruno Campus.● Created the first mobile patrol metric program for Gap Inc.● Cleaned up the programming of Ccure 1 Plus for all readers and alarm devices for the campus to a consistent standard.

San Francisco, California, United States

First-day lead Security Operations Center (SOC) operator for the first SOC at Gap Inc.