Zack Jerrold Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Operational oversight of domestic and international workplace locations with a $17MM operating budget and $20MM in CAPEX projects producing a class A work environment for the technology organization. Management of internal and vendor partnerships to direct an all-encompassing integrated facility management approach to a variety of site needs; from triple net leases, sub-leases, capex projects, ticketing systems, maintenance, hospitality, hoteling, carbon neutrality, agile space programming.Created and executed a response plan to the COVID-19 pandemic that impacted global site operations, real estate planning, cost management, and employee experience while following DOH guidelines.Negotiated and restructured vendor service contracts delivering a 18% annual savings while providing a high level of services during office closures and the global return to office program. Collaborate with C-suite, finance, legal, human resources, marketing, engineering and creative teams to conceptualize and execute new projects and initiatives to enhance daily operations and future needs. Created SLA’s that assure an 87% positive internal customer satisfaction score month over month

New York, New York, Us

Developed facilities division overseeing 4million sqft of customized workspaces with a $20MM operating budget for 245 global sites. Coordinated a lean team of 14 staff and scalable strategic partnerships to manage daily facility operational needs, capital improvement projects, preventative maintenance, cosmetic renovations, janitorial, security, access control, work order management, amenity services, pest control, sustainable waste removal, branding installations and 24/7 help desk. Created SLA’s that lead to a 92% positive customer satisfaction score month over month.Lead a global RFP process for facilities management solutions resulting in $1.6MM in cost savings and positioned Knotel to be the category leader in flexible office experience and service delivery. Proactively managed client relationships focusing on premium product delivery and platform retention. Partnered with global real estate and project management teams to develop a prepossession quality control process to evaluate the site conditions and infrastructure of new locations to minimize liability. Systematically confirming all sites are meeting OSHA, NYC DOB and NYFD code requirements.

Kalamazoo, Mi, Us

Directed workplace & facility operations for the 900,000 sqft campus encompassing space planning, capital improvement projects, FF&E procurement, janitorial, security, construction, loading dock, food service, landscaping, pest control, fitness center, procedure creation, operational cost control measures.Managed contract service relationships by developing scope of work, evaluating performance, assessing areas in need of improvement, and assuring strong partnerships to enhance all workplace services.Orchestrated project planning and management for renovations, safety enhancements, brand refresh initiatives, departmental and organizational changes, new site builds/acquisitions, and creating growth plans for NJ and FL site locations. Oversaw vendor management aspects of FL site locations.Departmental leader collaborating with the staff and executive team on short and long term site planning, work place strategy, building evaluations, cost saving programs, and the internal customer experience.Assure all daily workplace operations were NJ code, FDA and OSHA compliant at all times.

London, England, Gb

Managed the infrastructure of a 55,000 sqft facility reflecting space planning, client experience, project management, purchasing, repair and maintenance contracts, janitorial, staff training, budget creation, contract negotiations, branding, event planning, safety & security, food service, and capital planning.Lead for overseeing projects and office expansions, with a brand consistency focus for the group at the New York, Chicago, and LA offices - from concept design to final punch list inspection and sign off.Recruited, trained, and developed a mentorship program for all junior level talent at the facilities.Designed the brand cycle of service provided by all front and back of house staff members assuring that The Mill stayed an industry leader in creative hospitality and physical appearance across the US.Project manager for the esthetic brand changes to further expand work areas, and meeting spaces for clients to utilize; coordinated with design firms, AOR, MEP, expediters, NYFD, NY DOB, and landlords.

Project manager for a $60MM renovation of 688 rooms creating a new experience for all guests in an ultra-modern chic W branded environment in midtown Manhattan east side.Lead trainer for new hires to assure the language and lifestyle of W was utilized in all guest interactions.Selected member of the product roll out team for Aloft Hotels in domestic markets around the US.Ensured high service levels to complement above premium room rates and a boutique hotel experience.Monitored inventory count of in room product being wholesaled, while synchronizing deliveries of new guest room furnishings that required assembly, placement, and final inspections.

Bethesda, Maryland, Us

Operations manager for a 17,000 sqft salon, spa, retail area, juice bar, and Westin Workout® facility. Managed site comprised of 20 treatment rooms, a staff of 60 treatment providers and support associates.Collaborated with sales and marketing manager to plan regarding promotional functions, concept focused menu changes, flex pricing structure and day spa packages.Generated additional profit by recreating the juice bar with a “smoothie for everybody” concept, personalized service, and a cost effective inventory method embraced by the purchasing team.Managed P&L performance against budget and guided my team in steps to cut cost, drive service, reservations booking incentives, and raise retail revenue with a positive impact on brand identity.

Optimized productivity and lowered food, beverage, and labor costs during rebranding operation.Reopening Property Task Force team member for W New Orleans after Hurricane Katrina.Generated new revenue sources by hosting private parties and collaborations with online dating services. Redesigned the restaurant and bar operations including website, payroll, menus, inventory, cosmetic renovations, scheduling, marketing, music concept, and guest interaction levels.Key point of contact for senior management to implement new brand innovations, training staff, problem resolution, departmental cross training, and monitoring the competition in close proximity.

Bachelor'S Degree, Communications

Associate'S Degree, Hospitality Administration/Management

Facility Management Professional Certification Program, Facilities Planning And Management

Osha 10 Construction Industry Certified