Zack M. Email & Phone Number

Hi, my name is Zack. I am an experienced Customer Success Manager and Alliance Partner Manager with 10 years of experience managing and leading enterprise partnerships with some of the most recognizable brands, including companies like META, NFL, NBA, and LEGO, to name a few. My experience is primarily in the SaaS, EdTech, and FinTec industries. I also have a personal interest in digital marketing and entrepreneurship. I've held roles in sales, customer success, analytics, and project management. These diverse experiences help me bring a holistic approach to my leadership style and my current role, where my primary focus is on elevating customer experiences through partnerships. Here's how I can add value:► Relationship Management in SaaS: Trusted with managing strategic multi-million dollar partnership engagements including LEGO, Facebook, Instagram, NFL, NBA, Nissan, and others. Successfully grew and maintained partnerships through leadership and expert collaboration with cross-functional teams for tailored program delivery.► Customer Success & Sales:Developed CS and sales processes focused on efficiency and automation to reduce no-shows for product demos, driving customer acquisition by 2x.► International Expansion Experience:Supported business units transitioning to the UK, LATAM, and Africa. Managed international partnerships and expansion projects.