Responsibilities: Helped service department in tickets for MAC activity, Handled all PC, Laptop and Server needs. Rebuilt pc's that had to be replaced, maintained all networking needs. Handled all issues with the Elec./Security division with pc's for the security systems out at customer sites.

As a Client Service Manager my responsibility were to answer all service calls and have an engineer to respond to the call in a timely fashion. I also collected the engineer’s timesheets and was the first level manager for any complaints or concerns from the customers

All tickets for VOIP Call manager for LEXMARK Headquarters. Handled wiring issues to switches, replaced VOIP phones, and handled all cabling needs for the Data Center.

Responsibilities: Mediator between staff and Vendors (AT&T, SDI, CPR), Admin to all Cisco Needs (Cisco Call Manager (VOIP), Routers, Switches and WIFI) Maintained Backup Tapes for all of the YMCA Middle TN. Tier 1 and Tier 2 support for all PC & Laptop needs. Also was support for all Server needs Small Business Servers, AD, Exchange and Unity server. Worked with staff on any issues around 4000 users via either networking, pc related (software or hardware), Servers ( Exchange, AD or unity issues) Also helped in migration project for Exchange.