Zack Nussbaum Email & Phone Number

Bristow, Virginia, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Greater Philadelphia Area

Member of 1st year management team at The Met Philadelphia, a newly renovated historic opera house; operated over 170 shows, 25 special eventsManaged a staff of 300 people across the Security, Guest Services, Cleaning, and Operations depts.Worked closely with Spectra Food Services to ensure quality production and efficient operationsCollaborated with local Marketing team to execute multiple community events, including a holiday toy and coat drive, hydration station for local marathon, and community clean-up eventsInitiated development of “Pop-up on Poplar,” a seasonal pre-show beer garden, leading to 12% increases in annual food and beverage revenue

Jiffy Lube Live - Bristow, Virginia

Redesigned image of Live Nation’s Service Culture program at Jiffy Lube LiveRecruited, hired, and trained seasonal staff for multiple venue departments as well as managed onboarding process for all new employeesManaged $2,000 annual budget for staff Reward and Recognition program; high emphasis on employee engagement and empowerment; created “Rock Star of the Show” initiativeInterpreted data from Medallia post-event surveys and identified areas in need of attentionAddressed and resolved guest related complaints with proper investigation

Bachelor’S Degree, Hospitality Management

Activities and Societies: -Vice President, Professional Convention Management Association (2017-2018) -University Program Board; Center.

Associate’S Degree, Business Administration