Zack Samuels Email & Phone Number

San Francisco, California, US

- Create and maintain new Jira and ServiceNow processes for internal and external use- Perform daily Okta and Active Directory account management including provisioning, deprovisioning, and access management- Create and maintain SOPs for my duties- Verify vendor access requests via SOWs, VRAs, and DPAs- Work with Cybersecurity to audit and remove access.

San Francisco, California, US

- Perform due diligence and determine if access is needed for Contingent Workers (CW)- Onboard and offboard CWs via Active Directory- Seek approvals from project owners for CW access to various systems- Grant access to CWs once approved from project owners- Tracking of SaaS licenses and coordinate with IT to reallocate- Work with Cybersecurity to initiate.

Austin, Texas, US

I assist staff and students with all of their tech and A/V needs!- Manage and resolve escalations from Tier I support- Google Workspaces (GSuite), and SaaS administration- Manage LANs and monitor network traffic on separate school campuses- Windows, Mac, iOS, and Chromebook troubleshooting and repair- Maintain a 98% ticket closure within SLAs- Onboard.

Austin, TX, US

- Assist tier 1 team members by answering product related questions- Provide advanced training to new team members to expand their product knowledge- Validate and report bugs relating to customer equipment- Answer customer support calls and take escalations from team members in order to maintain great customer service- Listen to live team member calls to.

- Evaluate and verify SQL databases, bugs, test cases via Jira across different platforms including firmware, software, API, regression, and web interfaces for company products- Write and edit test plans/runs/cases for bugs and basic acceptance for a mail archiver integrated into Microsoft Outlook- Create and modify VMware virtual machines in an ESXi 5.

Ann Arbor, MI, US

- Provision necessary environments and execute test cases pertaining to features and roles of Windows Server 2016 including configuration of Active Directory and Hyper-V virtual machines.- Assist in building of student server workstations and maintain integrity of hard disks including RAID 5 arrays and re-imaging of standalone disks if necessary.- Assist.