Zack Samuels Email & Phone Number

San Francisco, California, Us

- Create and maintain new Jira and ServiceNow processes for internal and external use- Perform daily Okta and Active Directory account management including provisioning, deprovisioning, and access management- Create and maintain SOPs for my duties- Verify vendor access requests via SOWs, VRAs, and DPAs- Work with Cybersecurity to audit and remove access when needed- Work with IT partner teams to rollout YubiKey security initiative to 2000+ external vendors

San Francisco, California, Us

- Perform due diligence and determine if access is needed for Contingent Workers (CW)- Onboard and offboard CWs via Active Directory- Seek approvals from project owners for CW access to various systems- Grant access to CWs once approved from project owners- Tracking of SaaS licenses and coordinate with IT to reallocate- Work with Cybersecurity to initiate and follow up on Business Intake Form, Full Risk Assessment Form, Pre-Qualification Form- Troubleshoot IT and network engineering issues regarding individual account access and approved sites, including LDAP password resets, 2FA/SSO management via Okta, and VPN access- Communicate with external vendors to conduct Quarterly Audits of managed Workday Accounts and LDAP Accounts- Work with Legal to ensure all appropriate contracts and agreements are in place for vendors- Identify potential changes and system improvements to present to senior leaders for consideration and implementation

Austin, Texas, Us

I assist staff and students with all of their tech and A/V needs!- Manage and resolve escalations from Tier I support- Google Workspaces (GSuite), and SaaS administration- Manage LANs and monitor network traffic on separate school campuses- Windows, Mac, iOS, and Chromebook troubleshooting and repair- Maintain a 98% ticket closure within SLAs- Onboard staff and students by provisioning required technology- Train new hires and create new hire documentation- Create and maintain standard operating procedures for the IT Helpdesk role- Coordinate with vendors to complete assigned projects- Assist in training new members of the IT Department

Austin, Tx, Us

- Assist tier 1 team members by answering product related questions- Provide advanced training to new team members to expand their product knowledge- Validate and report bugs relating to customer equipment- Answer customer support calls and take escalations from team members in order to maintain great customer service- Listen to live team member calls to coach both quality and skill

- Evaluate and verify SQL databases, bugs, test cases via Jira across different platforms including firmware, software, API, regression, and web interfaces for company products- Write and edit test plans/runs/cases for bugs and basic acceptance for a mail archiver integrated into Microsoft Outlook- Create and modify VMware virtual machines in an ESXi 5 environment of varying operating systems including Windows Server 201X, Linux distributions, Exchange, SQL

Ann Arbor, Mi, Us

- Provision necessary environments and execute test cases pertaining to features and roles of Windows Server 2016 including configuration of Active Directory and Hyper-V virtual machines.- Assist in building of student server workstations and maintain integrity of hard disks including RAID 5 arrays and re-imaging of standalone disks if necessary.- Assist and tutor students in troubleshooting student labs for Server 2016 OS and scripting in Windows Powershell